Time for the daily inquiry :
Verizon Chat
Reference Number: 755012450903278251
DATE/TIME: 2016-09-09 11:03:17
Chat Transcript
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
You : Want to know latest info when new Samsung Note 7 phones are in stock to replace the 2 I have
Riley : Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
Riley : Oh! I can definitely check the options on how can we review the details regarding the recall of the NOte 7.
Riley : I am now pulling up the account.
Riley : By the way, good afternoon, Wade.
Riley : Pleased to meet you..
You : thanks
Riley : Upon checking here, you would need to send back your Note 7 to the nearest Verizon store. They would be able to check your device if your Note 7 is part of the batch that has issue on teh battery. Once they have figured out that your phone is part of the note 7 that has an issue, you can definitely replace your phone to any device that you want to get
You : I want to exchange Note 7 for new Note 7, not a different phone. My question is has Verizon received shipments of the NEW Note 7s
Riley : Yes. You can also replace your device to a New Note 7 right away.
You : so you can ship me 2 Note 7 phones now
Riley : Have you already sent back your 2 Note 7?
You : Can't send it back until I transfer data to new phone. also need phone to use
Riley : My apologies for the long wait.
Riley : YOu would need to go back to the store so that they can help you backing up your device and replace your device to a new Note 7.
Riley : your files*
You : You have not answered my question. Does Verizon and/or it's stores actually have new Note 7 phones now.
Riley : As of now, Samsung hasn't released any details for the new batch of Note 7 being released in the market.
You : OK, that's not what I was hoping to hear, but my question was finally answered. Took a very long time to get the answer. Perhaps that is why I had to wait a while for this chat.
You : I will check back perhaps tomorrow
Riley : I'm so sorry if I took so much of your time. If there is anything else I can help you with in addition, please let me know.
You : no that is it
Riley : Before I let you go, have I ensured that all your concerns or questions are resolved today within our session?
You : you did answer the question. and my concerns have not been resolved, but it is not due to anything you have done. This situation is beyond your control. And I am sure you will be glad when all the Note 7s have been replaced.
Riley : That is correct! I understand how important it is to have a working phone at all times.
Riley : I also rely in my phone and I was also excited in getting the new Note 7 until I've heard yesterday that Apple release their newest iPhone 7.
Riley : I am a Samsung user too but perhaps, I will be moving to Apple soon.
You : OK
Riley : Do you have any further questions or concerns I may assist you with?
You : no goodbye
Riley : Thank you for choosing Verizon Wireless and being a valued customer since 2013. Know that our goal is to empower you so please use My Verizon.com to manage your account. Again, this is Riley, your account specialist.
Riley : Have a happy weekend!
And so it goes, like sand through an hourglass, like the days of our lives.