Verizon Note 7 Recall Thread

[SarahGN]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

thank you!

 

[akin_t]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Would there be any advantage? Honestly, how do we even know that retailers aren't still selling the old batch?

Unless Samsung comes up with a serial# range, I don't think retailers can be trusted to do the right thing imo.

 

[esf6491]

I called Samsung and Verizon as well. I also wend to a Verizon store. I was told that all exchanges are being handled by the carriers. Samsung told me to wait a week for the new units to arrive. Verizon confirmed that I can just come in after a week and do a swap. Verizon still doesn't have their exact process communicated fully to their people but that is what I was told as of today.

 

[PraetorianGuard14]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

I believe you can, Samsung US came out with a press release yesterday.

But honestly, there is so much miscommunication here it's ridiculous.

 

[TylerLV76]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Samsung is directing you to your carrier where you purchased the phone. At this time they arent taking any exchanges directly. This is imo their way to not have to deal with the mess of it all. This way the deal with a handful of carriers vs a million individuals. Its pretty disgraceful if you ask me.

 

[SarahGN]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Would there be any advantage?

I already paid off my DPP and it is a huge hassle dealing with Target.

 

[PraetorianGuard14]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Samsung is directing you to your carrier where you purchased the phone. At this time they arent taking any exchanges directly. This is imo their way to not have to deal with the mess of it all. This way the deal with a handful of carriers vs a million individuals. Its pretty disgraceful if you ask me.

Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom

 

[SarahGN]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Honestly, how do we even know that retailers aren't still selling the old batch?

All of the old stock is being returned to Samsung and cannot be sold. Samsung is refunding the retailers so it is in their best interest to send the old stock back to Samsung.

 

[TylerLV76]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom

Im aware of what their website says and so is customer service. You should call in and try to get them to follow their own rules. I did and if you feel like wasting hours demanding action then by all means go for it. Good luck.

 

[Kelly Kearns]

Great, thank you! I'm sure I'll be back later to ask how to do that (upload photos to Google) if I cant figure it out.

It is a good program. You can also create albums. Also it is free unlimited photo and video storage. You can also access it from your computer. Can't beat free!

 

[pjbelsch]

Has anyone gone to verizon specifically to exchange? I know people have returned i am wondering if they are doing a list or something to determine when you get your replacement.

Side note, i dont think we will havw problems getting replacements demand for this phone unfortunately will drop off now due to this issue and the iphone 7 release in a couple weeks.

 

[jgraves1107]

Verizon is just taking them back. Don't have any to give and don't know if Samsung is sending new ones yet. That's the Verizon store rep.

 

[PraetorianGuard14]

Has Verizon said anything specific about the process for returning an old GN7 for a new GN7? I'm not talking about their first press release about exchanging/returning the phone generally.

 

[Viscomi4444]

I'm gonna try and get the silver. I've had blue coral and black onyx, it technically is an exchange and usually when you're doing an exchange it is for another phone and another color would technically be another phone.

Except that wouldnt be fair to the people who want their same color back because some other people want to try a different color. Then the carrier is out of stock of the color.

 

[Shamshi-Adad]

Verizon is just taking them back. Don't have any to give and don't know if Samsung is sending new ones yet. That's the Verizon store rep.

I was at my local Verizon Corporate store this morning and they didn't have orders to start taking peoples Note 7 back yet for exchange regardless of whether or not they had a new one to give me. Sooooooo.... it ain't smooth sailin' yet. But at least they're not denying the U.S. recall today like they were yesterday.

Peace. Alan

 

[DasWindows]

While I am glad that they are willing to let us exchange, return etc. I'm frustrated with all the time I've taken to customize my phone, etc. and how it was all for nothing. The note 7 was my first Android and I was just getting it to where I wanted it to be with customization, apps, etc. All the apps, screen customization, etc. I can redo (while not happy with it, it can be done). One of my main concerns are the photos/videos I've taken. Is it best to just transfer them to a SD card for the new Note 7 when I get it? All of this is still so new and foreign to me.

Samsung smart switch should completely copy design as i recall.

 

[SarahGN]

regardless of whether or not they had a new one to give me

Dude, look they DON'T have a fixed Note7 to give you. They aren't coming until next week.

Don't you understand that they have sent all of the Note7's back to Samsung or are in the process of doing that and they DO NOT YET HAVE THE FIXED NOTE7'S TO GIVE TO YOU.

I mean it is not magical. They can't wave a magic wand and make the fixed Note7's appear. They have to be shipped and they aren't arriving until next week.

 

[DasWindows]

Gonna go to verizon just to be in que for when the new note 7's arrive. Will be holding onto mine for now and try to be as safe as possible.

 

[SarahGN]

Side note, i dont think we will havw problems getting replacements demand for this phone unfortunately will drop off now due to this issue and the iphone 7 release in a couple weeks.

Agreed. I predict a BOGOF through Verizon for these devices.

 

[Shamshi-Adad]

Dude, look they DON'T have a fixed Note7 to give you. They aren't coming until next week.

Don't you understand that they have sent all of the Note7's back to Samsung or are in the process of doing that and they DO NOT YET HAVE THE FIXED NOTE7'S TO GIVE TO YOU.

I mean it is not magical. They can't wave a magic wand and make the fixed Note7's appear. They have to be shipped and they aren't arriving until next week.

Hey simmer down, Dude. I was'nt complaining or not understanding what's going on. I merely stated the fact that the VZW Corporate Store were NOT prepared to take possession of my recalled phone yet.

Peace, PLEASE. Alan