I have a Verizon Note5 that I bought on launch day last year.
Last Thursday or Friday, I woke up in the morning and noticed the phone looked different. I suddenly realized that everything had been wiped and reset to factory default, like it was just freshly unboxed. I didn't lose much. All my photos/contacts/emails were backed up to Google. It was a painful lengthy process to reinstall all the old apps. I didn't give it another thought and started using it afterwards.
What could have caused that? Should I be concerned? I'm going out of town next week and don't want it to happen again while I'm on the road.
I haven't called and spoken to Verizon yet. I assume that if their tech can't determine the cause, they may replace it with a refurbished or certified-like-new Note5.(which is what they did with my previous phone, the S6)
Any advice appreciated!
Last Thursday or Friday, I woke up in the morning and noticed the phone looked different. I suddenly realized that everything had been wiped and reset to factory default, like it was just freshly unboxed. I didn't lose much. All my photos/contacts/emails were backed up to Google. It was a painful lengthy process to reinstall all the old apps. I didn't give it another thought and started using it afterwards.
What could have caused that? Should I be concerned? I'm going out of town next week and don't want it to happen again while I'm on the road.
I haven't called and spoken to Verizon yet. I assume that if their tech can't determine the cause, they may replace it with a refurbished or certified-like-new Note5.(which is what they did with my previous phone, the S6)
Any advice appreciated!
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