did the update yesterday, only thing i noticed was the verizon video app. wasnt thrilled with it. but that was nothing till today. ringer volume, notifications, and music were all muted. couldnt get it going as many times as i raised the volume. tried to make a phone call to customer service and the phone started switching between car dock mode and desk top mode. all the while i was holding it in my hand, not connected to any chargers or docks. i did however get a great customer service rep, who will be over nighting me a new phone. stayed on the phone with me 40 minutes then even gave me a call back an hour later at my office. even offered me a days credit on my statement. not thrilled about having the lack of phone for a day but i was happy with customer service. over all i stilll love my incredible2 but this update was incredibly dissapointing.