Verizon S9 update failing

[spgiva]

So for the last week or so my phone has been telling me there is an update for my S9. When I go to install it, it downloads fine, but fails about 30% of the way through the installation process. It has failed 4 or 5 times now, always at the same point. Any ideas how to correct this without wiping my phone?

Thanks
-SPG

 

[Rukbat]

25% to 30% is about the point an update fails if the phone is rooted (or has ever been rooted) or if you've made any change to the system - which you can't without root. (Updating a rooted phone, or a phone with system changes, could brick it.)

If it's never been rooted, bring it into Verizon and ask if they could please run the update for you.

 

[spgiva]

Thanks, nope never rooted my phone and bought it new from best buy. Was hoping for an answer I could do myself, but I will take it in if need be.

 

[osubass1]

how much free internal storage do you have?

in the past, most updates expect you to have 20GB - 30GB free to complete an update.

 

[dpham00]

You could try to do a fdr if nothing else works. You would need to do it anyway if you get a warranty replacement

 

[71219]

I bought a new phone from Best Buy also and am having the same issue. Updates fail and give me a message to connect manually to a computer to complete updates. Have you found a fix for this yet?

 

[spgiva]

Never found a fix. But Verizon replaced the phone and the update went through.

 

[71219]

Did you take it back to Best Buy or to a Verizon store? I also, bought my phone from Best Buy.

 

[Musadiq Khan1]

A lot of users has reported this issue. Did you try clear cache partition? It will Fix Galaxy S9 Software Update Failed Error.