Verizon wants $300 to exchange my borked X!

[a1point8turbo]

Bunch of non business minded children in this world....open your mind and shut your mouths before posting rants.

Smart Business Below:

They don't have any in stock; the fastest way to get A BRAND NEW ONE is to order it; so they have to place an order for a brand new one, which you pay for upfront; then once received you send your old one back. Money is refunded, end of ordeal.

As much as you people say the reps don't know...yada yada...its surprises me how many ill informed consumers are in this world.

 

[Stang68]

Bunch of non business minded children in this world....open your mind and shut your mouths before posting rants.

Smart Business Below:

They don't have any in stock; the fastest way to get A BRAND NEW ONE is to order it; so they have to place an order for a brand new one, which you pay for upfront; then once received you send your old one back. Money is refunded, end of ordeal.

As much as you people say the reps don't know...yada yada...its surprises me how many ill informed consumers are in this world.

Exactly.

 

[dmcman73]

That's not right... I went through 4 Storm 1s and was never asked to pay anything.

Solution:
1) Call CS and ask for Sup
2) Explain situation to Sup
3) Get more than one month credit and free replacement

Godspeed

You never noticed it because most of the time the charge gets held onto your account then gets removed once the old phone arrives.

 

[jbmoby]

I am actually in the process of doing this. My screen has a discolored/stuck pixel problem.

So I was presented with 2 options.

1) Reactivate my storm 1 and send back my otherwise operational Droid X (ugh)
2) They bill my account for the $135 I paid for my Droid X and then I send back my current X when I receive the new one, then be credited for the $135.

I am getting all this thrown on my bill, so my bill will have $135 for phone 1 go on, then $135 for phone 2 goes on, then $135 for phone 1 come off when they receive it (OR $475 go on when they don't!).

If I get mine back to them by 6th, I only see what I was originally billed for on the bottom line and I don't have to go back to the storm 1! I don't see what the hub ub is about.

 

[baxterlf]

They did the same thing to me. Either I send my broken one back and wait to receive a new one or pre-pay for the new one and get refunded when i returned my old one. Since none of the stores in our city had any left we had to do this or wait 10-15 days with no phone. I didn't even get the free month.

 

[badchevy]

My question is did you buy the phone from that store, and was it a corporate store? I read many debates on the pro's and con's of paying the $100 rebate up front vs ordering online or getting it from another retailer, and this would be one for the pro's. I went to VZW Corp store where I bought my phone (having bad reception problem) and it was determined that I need a replacement, there was no mention of paying and refunding, they ordered me one and told me to bring my phone back to them when I recieved the new one.

 

[hertz1]

Bunch of non business minded children in this world....open your mind and shut your mouths before posting rants.

Smart Business Below:

They don't have any in stock; the fastest way to get A BRAND NEW ONE is to order it; so they have to place an order for a brand new one, which you pay for upfront; then once received you send your old one back. Money is refunded, end of ordeal.

As much as you people say the reps don't know...yada yada...its surprises me how many ill informed consumers are in this world.

What your calling smart business I'm calling poor customer service. I work with electronics all day, high end audio and video equipment that's run into the tens of thousands of dollars. When some item goes bad you don't tell the customer to pay you again for a new one upfront ( if it's under warranty) and then refund it when the equipment arrives. You order it for them then you get a credit from the manufacturer of the damaged equipment when they receive. This is all handled via paper, no money is really exchanged.The manufacturer doesn't tell you to pay them first. This is all SEEMLESS to the customer. This is not the customers issue, it's the manufacturer and the retailer problem.

Poor Verizon has to order a phone, what do you think they are on a COD basis with motorola? I'm sure they have million dollar credit lines with them. But they want me the lowly consumer to pay for motorolas **** up.

Once again I assume all the risk, none for verizon.I'm sure verizon needs those 300 dollars bad, much more than I do.....

I ordered via telesales. Looks like the only way to get this fixed without paying up front is waiting for a new unit at a verizon store, I'm sure that will be simple enough

If they want let them bill my account then credit me, but I am not actually paying anything upfront.

 

[anon(40376)]

I've exchanged phones before through Verizon and they have never charged my card or even placed a hold on it. They do state that if I do not return the bad phone within 10 days, I will be charged for the new phone, and there is a large note in the box that reinforced this about the 10 day limit. This is no problem, the day I receive the new phone, the old one is boxed and shipped back via Fedex.

So, did Verizon change their policy, or is there more to this story?

 

[dmcman73]

wow....you are NOT being charged for the phone. they put a hold on your account for that amount until the old phone gets returned...it's basically the "paper" transaction you stated. they only charge you if you do NOT return the defective phone withing the time allotted. They even provide the shipping label.

If this is what everyone is worried about you should not own electronics. Every company I have dealt with has done the same thing. Hitachi when I had to send in my hard drive for warranty, they put a hold on my card and sent me a new drive and when i sent them the old one the hold was removed from my card, there were a bunch of other big companies that had done the same thing. How is this an issue?? they are NOT charging you and are only protecting themselves.

You state that you deal with high end equipment..there is a difference. Verizon has to deal with millions of customers. Lets say 30 people call in for a warranty replacement times $540 for the phone would be $16,200...how much is your high end equipment? And you know damn well that it's not just 30 people...lets say 100 people times even $299.00 for the phone, that's $29,900. I know what your thinking, a drop in a bucket for big red.

Think of it as a deterrent they are putting in place for the casual person calling in because they got a small scratch on the case and they call for a replacement and makes up some bull story that the screen died or it randomly reboots to get a replacement.

 

[Jonzer77]

Verizon charges you in advance for the phone if you don't have an established account with them. I had an account for 3 years then left. I recently came back and when my phone needed to be replaced i had to pay in advance and then i was reimbursed once they got my phone back. Either you have a new account account or you pay your bill late and they don't trust you.

 

[hertz1]

Well verizon came through and ia gonna send me one without having to prepay.

Planetfeedback.com is your friend. Use it, its the only reason i got my complaint up into the executive department at verizon.