You're right, and it's such a shame as they make the best phones. They have no idea how to market nor how to support their hardcore fans. As an example, they should have included the Ice View for free with the 10. Would have moved units, for sure. It's plastic - not expensive to make. Set them apart from the pack (even though the features are lacking) but it was at least unique. Unfortunately, I think they're just going through the motions as they circle the drain. Love HTC and I've owned every flagship since the original Incredible but my next phone will probably be Pixel. The customer service I received on the M9 (ok phone, but had its problems) really pissed me off.
Sad to say, that actually makes a lot of sense for HTC (or at least for whoever is micromanaging them into the ground). For the past 3-4 years, it's seemed like HTC has been pulling too many punches or punching nothing but air in the NA market, especially when it comes to marketing their devices.It seems somewhat likely we may not see another HTC phone intended for North America.
Sad to say, that actually makes a lot of sense for HTC (or at least for whoever is micromanaging them into the ground). For the past 3-4 years, it's seemed like HTC has been pulling too many punches or punching nothing but air in the NA market, especially when it comes to marketing their devices.