Virus Internet Page that opens up on my dad's phone

[KitKat Gaming2008]

Hi! My dad's Samsung Galaxy S6 Edge Plus opens for the first time a virus page saying viruses were detected on his phone. It's his Samsung Galaxy S6 Edge Plus. This happened when i browsed a best site. Is really my dad's Samsung Galaxy S6 Edge+ has a virus? Here's the images i recorded from my original Samsung Galaxy S6:

 

[B. Diddy]

No, it's a popup ad designed to scare you into installing an "antivirus" app that probably is malicious. Stay away from that website to avoid the popup. Or is it opening up all the time now, regardless of the site you visit? If so, then go to the browser's privacy settings and clear the browsing history and cookies "from the beginning of time." Then go to the Settings>Apps menu (in the system settings), select the browser, and clear its app cache/data. Now see if the problem persists.

 

[KitKat Gaming2008]

My dad's phone opened again the same virus page. Is anyone having this issue? I have the attached image i recorded:

 

[Rukbat]

Run an antivirus program (your choice, the big name antiviruses are all good) and Malwarebytes Anti-Malware. Also run an anti-popup app. If those don't clear the Trojan (that's what the popup telling you that the phone has a virus is) out of the phone, your only option is to reflash the ROM. (If you have to do that, make sure that you have Google Sync enabled, or you'll lose the contacts, apps, etc.)

 

[B. Diddy]

Also try booting into Safe Mode: https://www.t-mobile.com/support/de...6-edge-g925t/safe-mode-samsung-galaxy-s6-edge. If some 3rd party app is doing this, Safe Mode should prevent that from happening.

 

[mustang7757]

My dad's phone opened again the same virus page. Is anyone having this issue? I have the attached image i recorded:

Is that chrome browser ? Try long press it then tap info, go to notifications and turn it off , does this still happen?

 

[KitKat Gaming2008]

I installed Malwarebytes. The app found only 1 virus and i removed successfully the virus. But this virus page keeps happening.

 

[B. Diddy]

Can you confirm that you already tried clearing the browser history and cookies from the beginning of time, and also cleared the app cache/data in Settings>Apps? I never saw a specific response to that.

Also, as mustang7757, is this Chrome you're using, or the Samsung Internet browser? It's helpful if you respond specifically to questions that we pose, thanks.

 

[KitKat Gaming2008]

Can you confirm that you already tried clearing the browser history and cookies from the beginning of time, and also cleared the app cache/data in Settings>Apps? I never saw a specific response to that.

Also, as mustang7757, is this Chrome you're using, or the Samsung Internet browser? It's helpful if you respond specifically to questions that we pose, thanks.

I'm using Chrome 85 on my dad's phone. Chrome is the best browser that almost all persons use.

 

[mustang7757]

It's a web page you probably visit , try resetting chrome by clearing it's data and cache then Force stop and turn notifications off

 

[B. Diddy]

I'm using Chrome 85 on my dad's phone. Chrome is the best browser that almost all persons use.

And you also cleared the browser history, cookies, app cache and app data?

 

[KitKat Gaming2008]

The Internet Page Virus no longers works. This scam was fixed. Thanks you very much!

 

[L0n3N1nja]

Problem was fixed already when I responded lol.

Resetting the Google advertising ID is also something that can help with these pop up and redirect problems on the web browser.