I have a Galaxy S22 with T-Mobile. It was Sprint until they merged with T-Mobile in 2021.
I don't get many calls, but I've had a few recently that left a voicemail and I had no idea. No notification or anything, so it was just by luck that I found them.
I have Visual Voicemail installed, and the last time it shows a voicemail was Sept 6, 2022.
I opened my regular phone app and went to Settings > Voicemail. I only have 3 options here: Service provider, Voicemail number, and Notifications; nothing about Visual Voicemail. Notifications says "Alert: Default notification sound (Spaceline); Vibration: OFF".
I clicked on Notifications, and "Allow notifications" is on but sort of translucent looking and I can't turn it off. "Alert" and "Show as pop-up" are the same way: on, but translucent and I can't toggle them.
Then I went to the phone's Settings > Notifications > App notifications, and here I see two listings for "Visual Voicemail". One has a green icon (I Googled, it's the "Visual Voicemail for Android"), the other is red ("Visual Voicemail for T-Mobile"). Both are turned on.
I don't see any relevant settings under Visual Voicemail.
Any suggestions on what to try next?
I don't get many calls, but I've had a few recently that left a voicemail and I had no idea. No notification or anything, so it was just by luck that I found them.
I have Visual Voicemail installed, and the last time it shows a voicemail was Sept 6, 2022.
I opened my regular phone app and went to Settings > Voicemail. I only have 3 options here: Service provider, Voicemail number, and Notifications; nothing about Visual Voicemail. Notifications says "Alert: Default notification sound (Spaceline); Vibration: OFF".
I clicked on Notifications, and "Allow notifications" is on but sort of translucent looking and I can't turn it off. "Alert" and "Show as pop-up" are the same way: on, but translucent and I can't toggle them.
Then I went to the phone's Settings > Notifications > App notifications, and here I see two listings for "Visual Voicemail". One has a green icon (I Googled, it's the "Visual Voicemail for Android"), the other is red ("Visual Voicemail for T-Mobile"). Both are turned on.
I don't see any relevant settings under Visual Voicemail.
Any suggestions on what to try next?