Volume Down Button Not Working.

[banistersmind]

In the past 24 hours I have discovered that the volume down button on my Samsung S7 has stopped responding.

The only thing of significance I have done in the past 24 hours is to download and install the Gear VR software for my headset.

I've read about the issue of the power and volume down button not working together but I can't find any information on the volume down button alone not working.

I am unable to boot into safe mode as this requires the use of both the power and the volume down button to work so I fear that this may be hardware related.

Can anyone offer any advice or has anyone experienced this issue?

 

[ironass]

As you are in the rooted and ROMs section of the forums, I assume you must have the Global, G930F, model, as the U.S. Snapdragon models are unrootable. Also, there are very few ROMs for the S7,out and it is probably a beta ROM that you are on. Could you provide a link to your custom ROM?

 

[banistersmind]

Sorry, I think I've posted in the wrong place. I don't have a rooted device. I am on the Optus Network here in Australia and I am running the Optus branded version of Android 6.

 

[ironass]

Sorry, I think I've posted in the wrong place. I don't have a rooted device. I am on the Optus Network here in Australia and I am running the Optus branded version of Android 6.

Try wiping the phone's cache partition. If that fails, I fear it may well be hardware related.

https://www.youtube.com/watch?v=AFuud8bdKxQ

 

[banistersmind]

I went one better. I factory reset my handset. Problem remains. I fear it is a hardware fault. I guess I'm going back to my provider.

Had it not even 3 weeks.

 

[ironass]

Looks like you are not the only one with the Volume Down button problem...

Power Button and Volume down button both stopped working, anyone else experience this?

 

[willieb1957]

Pressing volume down button and power button at the same time then restarting worked for me.

 

[ironass]

Pressing volume down button and power button at the same time then restarting worked for me.

As per the thread title, the OP's Down button is not working at all.

 

[willieb1957]

As per the thread title, the OP's Down button is not working at all.

I know, mine wasn't either.