w Won't Turn on

[Sam Chung]

I had a very strange issue with galaxy s10 plus that was only 6 months old. One night it was left screen facing down about 25 percent battery. Next morning. It wouldn't turn on. I tried all the force boot methods you can think of the volume down and power button etc to no avail. I called t mobile and validated a free replacement. What could have caused the phone hardware to just power down and never to again see the light of day? I am curious whether anyone else had this issue.

 

[B. Diddy]

Did you actually charge the phone and see if you could catch what the battery level did before it shut off? Does the battery graph line just stop, or does it drop all the way down to zero in a steep curve? There are a bunch of possible reasons, like a rogue process chewing up battery, or maybe the cell signal being really poor (which can also eat battery), or a faulty battery (a battery dendrite can cause it shut down suddenly).

 

[mustang7757]

I remember this happening on some Samsung phones 2 generation i believe ago , look like it went to zero the battery overnight and put it in a deep sleep mode , you have to put i think it was a very slow charge with a cable to a computer for 4 or 5 hours to wake it back up , at least if my memory serves me right lol .

 

[Sam Chung]

B daddy, well I wasn't able to monitor the graph but I can tell you that after the latest update the phone battery wasnt performing as good as it used to. I tried to charge it and no matter how long I charged it, it wouldn't turn on. i always kept it always in a case never dropped it in water. t mobile verified there was no wet damage. I just want to know if others had this issue or maybe I just made a mistake somewhere. I just want to not repeat the same mistake. I just cant believe 1,000 price tag phone would just not turn on one day.

 

[Sam Chung]

the replacement phone I got is manufactured in Vietnam but is working almost better than my first s10 plus. the first phone was manufactured in South Korea.

 

[mustang7757]

the replacement phone I got is manufactured in Vietnam but is working almost better than my first s10 plus. the first phone was manufactured in South Korea.

Its amazing phones being manufactured in different country act differently.

 

[blackhawkhot]

The battery, it's onboard controller, or a mobo failure... not your fault.
Possibly poor manufacturing/QC or it's possible it suffered a high G incident in handling/shipping.

Nothing to be done except send it back