Watch 6/S24u syncing issues

[kixfan]

I have been having issues with my Watch 6 since the last update. My watch will no longer sync my sleep with Samsung health. I get a notification on my phone from the Samsung Health app everyday to manually track my sleep times. If I go to the health app on the watch it shows the sleep time but says connect to your phone to get sleep records. I go to my connections and it is connected to my phone.It also says to connect via bluetooth for snore detection and it shows its already connected on the watch and phone. I have tried restarting both devices, I have turned off and on bluetooth on both devices, I have tried having my phone forget the watch and reconnecting. I also can't seem to install new watch faces now. It will send the install to the watch but when I click install it just does nothing. My phone is a Galaxy S24u in case that's the issue. I don't know what else to try. Any ideas?

Cross-posting to S24 forum as well.

 

[SpookDroid]

Is the Health app updated and is your watch properly logged into your Samsung Account? (you can always unlink them from Health and re-link them to see if that helps; data should not be lost as long as you don't reset the watch or remove the overall account from it).

 

[kixfan]

Everything is up to date and shows as logged in. Another thing I noticed is if I go into the watch settings on the wearable app on my phone and click on the health tab I get a message that says This feature is not available with a button that takes me directly to the health app. Had no issues before that last big watch update. I don't see where to unlink my watch from the health app.

 

[B. Diddy]

I moved this from the Galaxy Watch forum (for the 1st gen watch) to the Watch6 forum.

 

[kixfan]

I moved this from the Galaxy Watch forum (for the 1st gen watch) to the Watch6 forum.

Thank you!

 

[SpookDroid]

I'm assuming you're not using any modded versions of the Health App? And Sleep Tracking is available in your region? I would try to clear the watch's cache first, then if all else fails, back up the watch and do a factory reset.

 

[kixfan]

No just the standard health app from the store. How do you clear the cache on a watch? Is it just hold both buttons like the phone?

 

[kixfan]

I'm beginning to think it's not just the health app. I'm also having issues syncing changes to watch faces and settings from the wear app to the watch.

 

[SpookDroid]

No just the standard health app from the store. How do you clear the cache on a watch? Is it just hold both buttons like the phone?

Depends on the watch, but usually yeah, it's a combination of pressing/holding certain buttons on the watch while it reboots. A quick Google search should provide the steps on the AI summary up top.

 

[BerryBubbles]

How do you clear the cache on a watch? Is it just hold both buttons like the phone?

I have the Watch 6 Classic & s24U. I'm holding off on the new UI update so I'm not experiencing your issues. However, these are my notes for clearing the cache partition on the Watch 6 Classic.

I have done this a few times on both my husband's & my watch with no problems.
~~
On watch:
•Hold down both side buttons (home and back), until the watch turns off (about 6 seconds).

•Immediately start clicking the home (top) button until the bootloader menu appears.

•Use the home (top) button to select "recovery mode", then hold the home (top) button until the watch face goes black (about 2 seconds). It will boot into recovery mode menu.

•Use the back (bottom) button to highlight "wipe cache partition".
(Don't select anything else)

•Tap the home (top) button to select. Use back (bottom) button to highlight "yes" and use home (top) button to select it (confirm).

•After the wipe, it should return you to the recovery mode menu with the first item "reboot system now" highlighted.

•Tap the home (top) button to restart the watch.

 

[spARTacus]

...•Hold down both side buttons (home and back), until the watch turns off (about 6 seconds).
•Immediately start clicking the home (top) button until the bootloader menu appears....

Cool.

 

[kixfan]

Well I ended up trying deleting the health app and reinstalling it. Didn't work. Then I deleted the Wear app since it refused to let me remove the watch. Reinstalled the Wear app and got a new problem...it refused to reconnect the watch. At that point I just threw in the towel and reset the watch. Took a few tries to get it to pair with the Wear app again but once it did it fixed the issues I was having. Not sure what caused the issues but I'm guessing it was that last update. Thanks to everyone that posted solutions to try and the process to clear the cache!

 

[SpookDroid]

At least you got it back and working!

 

[BerryBubbles]

There have been complaints from Watch 6 users that One UI 8 has also caused UI lag &  high battery drain. (Also problems reported from Watch 4 & 5 owners.) Samsung is supposedly releasing a new update to fix the bugs mid January.

Hopefully, whenever the update is released, that will fix the your syncing issue @kixfan . Let us know. I'm still holding off on updating to Watch One UI 8.

 

[kixfan]

There have been complaints from Watch 6 users that One UI 8 has also caused UI lag &  high battery drain. (Also problems reported from Watch 4 & 5 owners.) Samsung is supposedly releasing a new update to fix the bugs mid January.

Hopefully, whenever the update is released, that will fix the your syncing issue @kixfan . Let us know. I'm still holding off on updating to Watch One UI 8.

I have noticed the lag but no change in battery life so far. I wouldn't recommend this update at all! Never had an issue with this watch until that update.