If you used only part of the credit then the rest is gone. Only if you don't use anything you will see the e-coupon in the cart and will receive it 15 days after the phone is delivered basically after the return period is over. Even with that coupon it's a one time use, if you use only part of it in a order then the rest is gone. So when ordering you have to make sure you use the full amount.[/QUOTE
@bhatech,
you are *SO* right! I chatted with Samsung tonight & they were willing to send me a $55.xx one time credit for (what they said) was the left over balance I hadn't used. It should have been $186.xx! The 3 cases I selected were marked down big time. I was so mad after chatting. I ended up canceling my AT&T N10+ & reordered an unlocked model. Now I'll get $600. For my Note 9, getting the $200.00 credit via email too. Thanks for the heads up!