I spent time with the Samsung rep at Best Buy. She had no idea why I was not getting the storage. She thought it must be related to me having a onedrive account already and it linked to my hotmail when my phone is linked to my gmail. She started an online service chat with Microsoft. They gave me a claim number and a phone call, then after 20 minutes connected me directly to Samsung (didn't even know that they could do that) who after 25 minutes connected me directly to AT&T where the customer service rep had no idea what I was even talking about. Only promotion she knew of expired last month and it was for bing rewards members. Very frustrating. Not surprising. Trouble is that I had a long debate about whether to go with AT&T or not, and now regret this decision. They did something similar a few years back... details are lost with me though.
And I guess they removed the smart manager.