Headless' ATMs
Some of the new technologies will require only a software update to the ATM, while others will need new hardware.
ATM manufacturer Diebold is testing a "headless" teller machine, without a screen or keypad, which dispenses cash from interaction on the smartphone.
"What we are saying with this is forget the card reader, forget the PIN pad, we all have these devices in our pockets," said Dave Kuchenski, Diebold's senior business development manager for new technology.
Customers need only verify their identity, which can be done with the device's fingerprint reader, or possibly with an iris scanner on the ATM.
While some existing Diebold ATMs can work with mobile applications, Kuchenski said the new concept, in testing with Citibank and others, could provide "a better user experience."
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"We don't have to walk through the same process which we have had since the ATM has existed," he said.
"If we're using a mobile phone, we no longer have the need for a card, we no longer have a need for a receipt printer, we've dematerialized a lot of the devices. Banks like this, because it has fewer moving parts, so it reduces the total cost of ownership."
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