white box icon wont go away! anyone else??

[longhornrancher]

I have a white box icon that wont go away since stupid lollipop update which is annoying. It obstructs everything I do, texts, etc. I have to constantly swipe it away. If I touch it, it opens up a submenu of options eg screen capture, notifications, homescreen..like a quick menu...I DONT WANT IT OR NEED IT! I cant believe I havent read any other posts about this. I have a samsung galaxy note 3. Please help! I love the android platform but this box is driving me so crazy im ready to trade for an iphone 6 and I hate apple. I have had note phones for years!!!

 

[Jalopiejoe]

I have a white box icon that wont go away since stupid lollipop update which is annoying. It obstructs everything I do, texts, etc. I have to constantly swipe it away. If I touch it, it opens up a submenu of options eg screen capture, notifications, homescreen..like a quick menu...I DONT WANT IT OR NEED IT! I cant believe I havent read any other posts about this. I have a samsung galaxy note 3. Please help! I love the android platform but this box is driving me so crazy im ready to trade for an iphone 6 and I hate apple. I have had note phones for years!!!

I have not seen this problem on my Note 3 and I have been running Lollipop for 5 weeks now!
Could you post Screen Shots of this White Box Icon so we can see if we can help you with this problem?

Sent from my Galaxy Note 3 "Size Does Matter!"

 

[gone down south]

Did you clear cache? Factory reset?

 

[ptkelly]

I have Lollipop on my Nexus 5 since a week or so after it came out and I have nothing on the screen that could be called a "white box icon".

 

[texascowgirl]

I was not able to log back in under my previous name, so here I am again. How do I clear caches? Do I do a factory reset? I would love to show a screenshot but I dont see where I can attach pic

 

[texascowgirl]

If I do a factory reset dont I lose all my data on my phone?

 

[AndroDict]

Yes you do, unless you backup everything important

Posted via the Android Central App

 

[texascowgirl]

How would I be able to share a pic on here of it? Eg screenshot?

 

[Wayne Sanders]

Does it look like this? If so,turn off assistant menu

 

[texascowgirl]

If I do a factory reset dont I lose all my data on my phone?

Does it look like this? If so,turn off assistant menuView attachment 178092

YES!!!!!!! God bless u!! Thank you soooooo sooo much!!!!!!! Relief at last!!!:

 

[texascowgirl]

Wayne u solved it!! My headaches are over in one second!! After all these weeks!!