Why are most of my notifications not functioning?

[Android Central Question]

Hi, I'm currently using the Essential PH-1 from Sprint, which is running the lastest Pie software, and most notification features from any app in my phone do not function. The only app that I get notifications from is Snapchat. My default SMS app, Instagram, YouTube, Twitter, etc. are all not working. Everthing else seems to be just fine. I'm not sure whether it's a terrible bug but I've tried everything from changing the settings to factory resetting with no success. What's even worse is that this problem has been prominent since before Pie came out. I welcome any advice on how to go about this terrible problem. Thank you!

 

[B. Diddy]

Welcome to Android Central! Is it only when the phone is asleep that you don't get notifications, or is it even when the screen is on and you're actively using it?

 

[methodman89]

Hi, I'm currently using the Essential PH-1 from Sprint, which is running the lastest Pie software, and most notification features from any app in my phone do not function. The only app that I get notifications from is Snapchat. My default SMS app, Instagram, YouTube, Twitter, etc. are all not working. Everthing else seems to be just fine. I'm not sure whether it's a terrible bug but I've tried everything from changing the settings to factory resetting with no success. What's even worse is that this problem has been prominent since before Pie came out. I welcome any advice on how to go about this terrible problem. Thank you!

What steps do you take to try to turn on your notifications?

 

[HTX Kiri Jalen]

Welcome to Android Central! Is it only when the phone is asleep that you don't get notifications, or is it even when the screen is on and you're actively using it?

It's both actually

 

[B. Diddy]

Are all of those apps set to use a preinstalled notification tone, or did you change the default to a custom tone?

 

[HTX Kiri Jalen]

What steps do you take to try to turn on your notifications?

I've tried changing all notifications settings on all apps, including turning off "DND". Then I factory reset my phone but the same problem occurred anyway. I also tried some other settings but I had no success.

 

[HTX Kiri Jalen]

I changed it actually. I never thought that would be a problem, considering that the notification doesn't even show at the top on my notification bar.

 

[methodman89]

Go to Settings, Notifications, Advanced Notifications. Select the Messages app. Take a screen shot and post it.

 

[B. Diddy]

Also, see what happens if you change the default notification tone back to a preinstalled one.

 

[HTX Kiri Jalen]

Here ya go

 

[HTX Kiri Jalen]

Also, see what happens if you change the default notification tone back to a preinstalled one.

I did that but nothing changed

 

[B. Diddy]

When you're choosing a tone, does it at least play a sample for you?

 

[HTX Kiri Jalen]

When you're choosing a tone, does it at least play a sample for you?

Yes it does
Sorry for the late replies, I just got out of school. ^_^

 

[B. Diddy]

Any power-saving modes turned on, or is background data restricted?

 

[HTX Kiri Jalen]

Any power-saving modes turned on, or is background data restricted?

Nope

 

[B. Diddy]

How about in Safe Mode? https://support.essential.com/hc/en-us/articles/360012078413-Start-phone-in-Safe-Mode

 

[HTX Kiri Jalen]

I forgot to mention I've tried that as well.

 

[B. Diddy]

Hmm, head scratcher. The fact that it happens in Safe Mode suggests it's a bug in the firmware. Have you also tried turning off Battery Optimization for those apps?

 

[HTX Kiri Jalen]

Yea I've tried all of that. I knew it was bug but it sure is a nasty one. Thanks for the help so far, if you have any other ideas please keep em comin lol

 

[B. Diddy]

Did this start right after the last system update?