Why can't Bixby hear me?

Jacob Robb

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Jul 16, 2018
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I got my S9+ a few days ago. I tried to test out Bixby by holding down the button on the left, Bixby will then activate and then immediately say something like, "Oh, I didn't quite catch that. Wake me up and try again".

What can I do to solve this issue? I'll be pleased to answer any follow up questions.
 

Devhux

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Nov 14, 2012
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Make sure to keep holding down the button while speaking your command; not letting go when the Bixby icon appears. Treat it like an old walkie-talkie or Nextel phone with a "Push to Talk" button.

If you are holding it down even when it says it doesn't understand you, then I'm not sure.