Why can't I get swipe back on my lock screen?

[AC Question]

I can't get "swipe" back on my lock screen

I can not get the "swipe" option back on my Galaxy S5. I had used the WiFi at work one day but decided that I really did not need it so I had turned it off. It did ask me to reset my security option to pin, pattern, etc etc so I set a pin number, but now I can't get it back to swipe - the "Swipe" section is grayed out in the "Select screen lock" section and it says "Turned off by administrator, encryption policy, or credential storage." I already tried to clear credentials and I also looked for the certificate it asked me to install and i removed that as well. None of that has solved my issue. Any idea what I need to do to get swipe access back?

 

[B. Diddy]

Re: I can't get "swipe" back on my lock screen

Welcome to Android Central! Is the phone encrypted? Is it being used on a work account? Either of those situations might prevent you from using swipe-to-unlock.

Go to Settings>Security>Device Administrators. Is anything there besides Android Device Manager checked on?

 

[mrdenots]

The only thing checked is android device.

 

[B. Diddy]

Try wiping the cache partition: http://support.t-mobile.com/docs/DOC-10404

 

[darkstar612]

Re: I can't get "swipe" back on my lock screen

I think you have to go to Settings>Security>Clear credentials. That's what worked for me anyway.

 

[B. Diddy]

Re: I can't get "swipe" back on my lock screen

The OP mentioned already trying Clear Credentials, though.

 

[spiritsoul]

Re: I can't get "swipe" back on my lock screen

SOLVED: Settings > Device: Lock Screen > Lock Screen > reenter your current PIN > OK
brings you back to all Lock Screen Options, i.e. Swipe, Pattern, etc.