Why can't I hear well when talking to someone on my phone?

[AC Question]

I cannot hear well from my phone when talking to someone

I spilled a drop of juice on the earpiece of my Galaxy 7 and now when talking to somebody I can barely hear them even if I turn the volume all the way up, I tried to wipe it with a Q-tip and alcohol and David ride with toilet paper and dry Q-tips but nothing seems to work and does anybody know how to fix it?

 

[B. Diddy]

Welcome to Android Central! The speaker is probably damaged from the moisture, and would have to be replaced. Can you still hear people on speakerphone, or using wired or Bluetooth headsets?

 

[LeoRex]

Most likely, the juice left a nasty, sticky residue on the small speakers. A repair shop could probably take it apart and clean it out.. because that is probably what it will take.

 

[Bob Thebuilder]

Re: I cannot hear well from my phone when talking to someone

I'm sorry, but the phone is waterproof and the juice is water soluble right?
Please try rinsing the earpiece under a mild stream of water from a faucet and let dry completely.
Now if it were a drop of waterproof glue or nail polish, etc., you would have a repair need.
Good luck

Posted via the Android Central App

 

[B. Diddy]

Thanks for the input, but I would not recommend rinsing a phone under running water, even if the phone has a reasonably high water resistance rating. There have been too many posts on this forum from people who found that their supposedly water resistant phones started malfunctioning after water exposure (which could happen if there were minor flaws in the phone's structural integrity, from trauma or defective build). It would be reasonable to use rubbing alcohol, though, which would be a better solvent.

 

[Bob Thebuilder]

Re: I cannot hear well from my phone when talking to someone

Understood.
Won't happen again.

Posted via the Android Central App

 

[Tim1954]

It says in the manual to gently rinse sticky liquids off phone with clean water and let dry... it also says do it at your own peril!
Also be careful with alcohols as some (acetone) will dissolve the plastic. Isopropyl alcohol not so bad. Not convinced it will remove dried on juice.

 

[B. Diddy]

It says in the manual to gently rinse sticky liquids off phone with clean water and let dry... it also says do it at your own peril!
Also be careful with alcohols as some (acetone) will dissolve the plastic. Isopropyl alcohol not so bad. Not convinced it will remove dried on juice.

Wow, talk about mixed signals in the manual! I think it's generally ok to wipe crud off with a moistened cloth, but yeah, actually rinsing it under running water seems pretty risky.

Good point about acetone!

 

[mitul_mehta]

Re: I cannot hear well from my phone when talking to someone

Switch off the phone and then put in a rice jar and leave it overnight. Check in the morning and it should work like before.

 

[Tim1954]

Re: I cannot hear well from my phone when talking to someone

The rice trick works with clean water but cordial would leave a sticky residue behind and gum up the speaker diapragm i reckon.

 

[antheocy]

water or liquid damage is the worst thing for a phone or generally electronics. sometimes its cheaper to replace than to fix. maybe try a little steam to clear away the sticky residue then maybe a hair drier to abosorb the left over humidity.if it doesnt work buy new ones

 

[Tim1954]

Haha, so there you go! Lots of advice to choose from! now you just have to go with the one you like best!