Why can't I open a web page?

[AC Question]

Hi
I have a samsung s4 tablet and i cannot access to web page. viber and whatsap is working fine i can also access to my emails but cannot open any web page. Any ideas why, thanks

 

[Crashdamage]

Re: why i cannot open a web page?

It's not a virus and there's very likely nothing wrong with the tablet. This kind of problem is often related to DNS (Domain Name System) resolution. DNS translates website names into numerical IP addresses and is handled by DNS servers. Does using an IP address rather than a website name allow you to connect? For example, instead of 'google.com' use: http://74.125.224.72/ If so, it's a DNS problem.

You should try rebooting routers or modems first. Clear the cache and cookies of the browser. Try another browser. If still no good, try setting different DNS servers in the router. Use Google's DNS servers, 8.8.8.8 for the primary, 8.8.4.4 for the secondary.