Why can't I see the video on my PC from my S6 Samsung?

[AC Question]

Can't see the video on PC from my S6 samsung

have taken photo's and video on my new Samsung S6 but when I connect it to my PC I can only see the photo's on Pc but not the video, I can see them on my phone ! can anyone help me solve this problem?

 

[Rukbat]

Re: Can't see the video on PC from my S6 samsung

Look in the camera app to see where it's storing videos, then look in that folder. (Not with a video program, with Windows Explorer. The file type the phone is saving may not be something your video program can open.)

 

[Christian Verhoeve]

Same problem here. The information of the file in the phone tells me DCIM/camera (same folder as the pictures), but when I browse to this folder using the windows explorer it only shows the jpg's en not the mp4 files (or what other videofile it should be). #weard... :-(

 

[John Woo1]

Works fine on mine S6. All I can think of is, that you are missing codec that support .mp4 or havent associate it to play with a supported media player on win. Then it would show up as a "white file/system file" with no supported media player to open it up with.
Screenshot on DCIM/Camera folder while conencted to PC would help to see the problem.

 

[20blks]

Re: Can't see the video on PC from my S6 samsung

Maybe your videos are shot in a resolution the pc doesn't support

 

[Joseph Schell]

Swipe down the menu screen after connecting the phone to your PC. Then, you should see a notification asking how the USB connection should be used. You can set it to "Camera" or "media", and for videos you unintuitively have to select "media". Then, the videos should appear in the Camera>DCIM folder within windows explorer.

 

[Redmagster]

I just wanted to say a massive thank you for that!

Been wasting too much time trying to work this out and that was the solution - change it to 'media' and boom - there are my vids!

Thanks!

 

[Maggie Sarjou]

Awesome. This worked perfectly.

 

[APKastner]

do you know about the solution for windows 10 users? I cant seem to get any results still

 

[ApolaStar]

You have to start in ptp mode, and with the dcim folder still open, go into your phone and switch to mtp. When you click on the folder the videos are in, you will see only the videos and not the photos. I literally just figured this out myself on windows 10.

 

[Glen Cook]

Thanks. I spent ages trying to work this out. I'm allegedly an Android developer

Switching to MTP after connected solves the problem for the S5/win10 if anyone is curious.

 

[Bernard Maitland]

A very gracious thank-you for this solution!

 

[isadoradavinci]

Thank you very much for your tip, that helped and made my life easier ))

 

[juliakomen]

I cannot see video files that are on my phone on my pc. I have tried connecting as "media" (MTP) instead of "camera" (PTP) but in that mode my phone does not even show on my pc - it only charges. Then when I connect as camera (PTP) - i can only see photos.

My phone storage device is now FULL as i cannot transfer my videos to my PC - and I'm getting so frustrated and desperate!

PLEASE HELP!

 

[lucianus_luciferus]

Re: Can't see the video on PC from my S6 samsung

i assume you have wifi at home so try the airdroid app. it works over wifi so you dont have to worry about cables and mtp ptp stuff

 

[juliakomen]

i cannot see my videos once i connect my phone to my laptop when i want to take videos off my phone and store on my laptop.

 

[BASSINAH]

Perfect. Thank you for your help . It was driving me crazy. This worked

 

[kisgyorgy]

Thank you man, what a big help!

 

[poetry69]

I'm new to android and after I switched my phone from camera to media, I can't seem to access anything on my grand. nothing appears in my windows explorer icon or get any kind of popup now. HELP!!

 

[1paulah]

Thank you SO MUCH for the tip on swiping down the menu and selecting Media Device! I have 2 years of videos on my phone that I have been unable to see and download!! Finally, I can get my phone totally cleaned up!