Tried soft reset, no help. I notice in the laptops device manager, when I pair the phone to the laptop, under "other devices" there are 4 or 5 bluetooth peripheral device drivers in alarm mode. I've tried for 2 days now trying to find the correct drivers I can update them with. Tried Samsung, Windows and Dell sites, no luck. What really wierd is that I can listen to songs on the phone using my laptop, so I know the laptop can hear the phone.
Bare in mind, I've only been a smart phone user for abt 7 days, so it could be something really dumb/obvious..