Why can't I send videos by whatsapp recorded with my phone.

[Android Central Question]

The message 'Failed to process video. Please try again later' keeps showing up. I tried re-starting the phone, and re-installing whatsapp. No help.

 

[B. Diddy]

Welcome to Android Central! Which phone? Did you record the video using WhatsApp, or is this a video you recorded using the main Camera app?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

You tried resetting the app? Clearing data and force stop

 

[B. Diddy]

Also, if you're trying to attach a video, how big is the file? There's a 16 MB filesize limit for attachments: https://faq.whatsapp.com/web/chats/how-to-send-media/?lang=en

 

[Tina Dee]

Also, if you're trying to attach a video, how big is the file? There's a 16 MB filesize limit for attachments: https://faq.whatsapp.com/web/chats/how-to-send-media/?lang=en

Since when? I've sent much bigger files. This just started happening a couple months ago. Nothing works. But I heard it's got to do with UHD or something similar

 

[B. Diddy]

Since when? I've sent much bigger files. This just started happening a couple months ago. Nothing works. But I heard it's got to do with UHD or something similar

I don't use WhatsApp -- I was just sharing what's on WhatsApp's official help page. You may want to contact WhatsApp support directly: https://www.whatsapp.com/contact/?eea=1&subject=messenger

 

[mustang7757]

Since when? I've sent much bigger files. This just started happening a couple months ago. Nothing works. But I heard it's got to do with UHD or something similar

Are you the original poster?

 

[Javier P]

Since when? I've sent much bigger files. This just started happening a couple months ago. Nothing works. But I heard it's got to do with UHD or something similar

Welcome to the forums. Which phone are you using? In most cases this problem happens when the videos are recorded with HDR10+.

 

[B. Diddy]

16 GB is a pretty big file to send. That's about a 15 minute 4K video, or a TWO HOUR long 1080p/30 fps video. Are you actually sending a two hour long video over WhatsApp?

Scratch this, I'm getting my GB all mixed up with my MB.