Why can't I surf the net while on a phone call Note 5?

[AC Question]

why can't I surf the net while on a phone call note 5

Im trying to get online while on a call and it won't let me it says mobile data not available while your on this call. Apps like email, interest and social networking will work if you connect to Wi-Fi. I never had a problem doing both on my galaxy 4

 

[hallux]

Re: why can't I surf the net while on a phone call note 5

The radios are configured differently on all the new phones. You need to have Advanced Calling enabled on your plan as well as on the device. Once that's done, you can do simultaneous voice and data.