Why can't I turn on my Google photos auto backup on in one of my cell phones?

[Rafael Lavouras]

why I cannot turn on my google photos auto backup on in one of my cell phones?

I have two cell phones (Samsung Galaxy S4) and one tablet. Everything was ok until recently when one of my cell phones stopped to syncronize my photos. When I go to google phote>auto backup settings it shows as it is off. Then I click to turn it on but if I go back it switches off again. What is wrong? This is happening in one cell phone, the other is working perfectly.

 

[B. Diddy]

Re: why I cannot turn on my google photos auto backup on in one of my cell phones?

Welcome to Android Central! Go to Settings>Accounts-Google>[your Google account], and make sure Google Photos and Google Photos Backup are checked on.

 

[Rafael Lavouras]

Thank you for your reply.

However this is the issue. I cant turn it on. I click to turn it on and it does not stay on.

 

[B. Diddy]

Oh, I missed that. Try swapping the batteries.

 

[Rafael Lavouras]

Sorry, I think I did not make myself clear.

In the auto backup menu there is a on/off switch that no matter what I do it does not stay on.

 

[B. Diddy]

Hmm, that's what I originally thought you meant. That's why I suggested going to your System Settings, then Accounts>Google, then select your Google account. Make sure Google Photos and Google Photos Backup are checked on. If you don't have those components set to sync, then the Auto Backup switch in the Google Photos settings menu might not stay on.

 

[Rafael Lavouras]

I went there and both options are selected. The last google photos backup sync was done sep 9th, which is when I started to notice the problem.

 

[B. Diddy]

Try going to the App Manager, selecting the Photos app, and Clear Cache/Clear Data, then Force Stop. Now open it again, and see if it syncs correctly.

 

[Rafael Lavouras]

I did that with no success.

 

[B. Diddy]

Next thing to try is a system cache partition wipe, which won't erase any personal data: http://support.t-mobile.com/docs/DOC-5744

 

[Rafael Lavouras]

Just did it and still the same thing. (

 

[B. Diddy]

Kinda stuck. Maybe you should try reinstalling the firmware. Kies should let you do that.

 

[Rafael Lavouras]

I went there but not sure how to do it. I did not find anything like reinstalling firmware.

Thank you for your help and patience.

 

[B. Diddy]

Does this help? How do I Upgrade the Firmware for my device using Kies 2.6?

 

[Rafael Lavouras]

I already have the latest firmware installed. Any other suggestions or will I need to perform a factory reset?

 

[Bosbouer]

Before you factory reset ,delete your Google account on the iffy phone. Shut it down, restart and add your account make sure the backup box for the pictures is selected and force a sync.

 

[B. Diddy]

I already have the latest firmware installed. Any other suggestions or will I need to perform a factory reset?

I was suggesting to reinstall the firmware, not upgrade. Firmware can sometimes get messed up, so a fresh reinstall can correct it. I know that it's possible to reinstall using Kies, but not sure about Smart Switch.