Why do I get the error message google play not working/android.media.process.stopped?

[AC Question]

google play not working/android.media.process.stopped

i have a problem regarding google play store since it wont allow me to download apps.i already tried the factory data reset but still it isnt working...please help me on to deal with this...your ideas much appreciated...

 

[Golfdriver97]

Re: google play not working/android.media.process.stopped

Try resetting app preferences. Settings>Apps>menu>reset app preferences. This sometimes helps with Play issues.