Keep getting "incorrect password" when trying to connect to WiFi
I just bought a Samsung Galaxy Tab 4 for my mother (who is 83 and doesn't read English), and can't get it connected to the internet! She has a TimeWarner modem here, with a TP-Link router - her laptop connects fine via ethernet, and my own Galaxy Tab (not sure of model - bought it last year, an 8-incher) connects wirelessly (I input/saved the password when I was here last year, and it reconnected automatically with no fuss when I returned today). But when I enter the same password on this new Tab 4, I repeatedly get the message of "incorrect password" &/or authentication failure.
I've tried disconnecting the power to the router for a minute and then plugging it back in, as well as restarting the tablet (clicked on "forget" the network, then tried to connect again) - all to no avail. Under WiFi Networks, her listing/network shows up as "Secured (WPS available)" - I've tried the "WPS push button" and "WPS PIN entry" options, but after a minute or two of scanning, I always get the message "WPS failed. Try again in a few minutes". If it's of any relevance, her network security shows up as WPA2PSK, Signal strength: very strong.
I am only in the country for a few days, and if I can't get this sorted out before I leave, I will have gotten my mom's hopes up for nothing :-(
I worry that by pressing the WPS reset button on the router, I might mess up her internet connection altogether - leaving her with no internet at all!
Is anyone able to give me some advice?
Thank you!
I just bought a Samsung Galaxy Tab 4 for my mother (who is 83 and doesn't read English), and can't get it connected to the internet! She has a TimeWarner modem here, with a TP-Link router - her laptop connects fine via ethernet, and my own Galaxy Tab (not sure of model - bought it last year, an 8-incher) connects wirelessly (I input/saved the password when I was here last year, and it reconnected automatically with no fuss when I returned today). But when I enter the same password on this new Tab 4, I repeatedly get the message of "incorrect password" &/or authentication failure.
I've tried disconnecting the power to the router for a minute and then plugging it back in, as well as restarting the tablet (clicked on "forget" the network, then tried to connect again) - all to no avail. Under WiFi Networks, her listing/network shows up as "Secured (WPS available)" - I've tried the "WPS push button" and "WPS PIN entry" options, but after a minute or two of scanning, I always get the message "WPS failed. Try again in a few minutes". If it's of any relevance, her network security shows up as WPA2PSK, Signal strength: very strong.
I am only in the country for a few days, and if I can't get this sorted out before I leave, I will have gotten my mom's hopes up for nothing :-(
I worry that by pressing the WPS reset button on the router, I might mess up her internet connection altogether - leaving her with no internet at all!
Is anyone able to give me some advice?
Thank you!
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