Why do i need to keep resetting network settings?

[anon(10147997)]

Wondering if anyone else frquently needs to reset their network setting on their galaxy S8s. I forst notice that i cant download attachments in my gmail app, but if i use chrome and go to the mobile website, i can. Ive also noticed that i cannot force my phone or my gear s3 to perform a check for software updates. Finally it takes forever to install an app from the play store. Ive reset the network settings a few times now and that seems to clear it up for a little while. I am trying to hold off doing it again until i can find an answer for this. Any help would be great

 

[B. Diddy]

Is this only for your mobile data, or also for wi-fi?

 

[anon(10147997)]

I've tried both. shut off mobile data and used wifi. also tried just mobile data with wifi off. no difference noticed. as an update, I've reset the network settings this morning and it worked for a little while. now its back to the same.

 

[B. Diddy]

Which carrier are you on, and did you get the phone directly from them, or unlocked from somewhere else?

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-34311

 

[anon(10147997)]

I got the phone from my carrier, virgin mobile in Canada.

 

[anon(10147997)]

As a side note, I tried your suggestion of wiping the cache partition. That hasn't helped.

 

[methodman89]

Run Ookla speed test to rule that out. Try safe mode. No luck? Reboot your modem and home router. Forget the network on the phone. Then, clear the cache partition and reboot. Rescan and reconnect. If you still have problems, could be a bad phone.

 

[B. Diddy]

I agree, Safe Mode is a good idea: https://support.t-mobile.com/docs/DOC-34283