I've had a Samsung Galaxy J1 Ace for nearly two years now, but for the last few weeks, more and more of my apps have started to crash. I can't use Gmail, I can't use Twitter, a bunch of my other apps crash the moment I try to launch them. There doesn't seem to be any specific cause either. I just basically need to load them up and they immediately stop. I've tried reporting each one but I've had no replies from anyone.
Affected apps (as far as I know):
Gmail, Google Services, Play Store, Settings, Google+, Google Newsstand, Twitter, Facebook Lite, Ultimate Guitar Tabs, etc.
I've run a few antivirus scans (funnily enough, Norton Antivirus kept crashing and AVG barely worked.) I eventually managed to scan my phone and found no viruses. I recently did a factory reset and my apps are STILL crashing, and I have no idea why! I made sure all of them are up to date, I clear their cache regularly, I honestly have no idea what could be causing this.
Extra note, my device storage has over 1GB free space now but my memory card is pretty full EDIT: I cleared the space on my memory card and the apps still don't work. My apps aren't on my card though. Could that be affecting it in any way? I cleared the cache on absolutely everything in my storage, and that didn't work either.
A friend recommended that I "take it to a Samsung store and get them to reinstall the software." Is that a thing I can do? I factory reset it. Is that what she meant?
If anyone knows anything that I can do, please get back to me, my phone is barely usable at the moment.
Thanks in advance!
Adam
UPDATE: My home screen crashed. So this really is a problem with my phone, not the apps.
Affected apps (as far as I know):
Gmail, Google Services, Play Store, Settings, Google+, Google Newsstand, Twitter, Facebook Lite, Ultimate Guitar Tabs, etc.
I've run a few antivirus scans (funnily enough, Norton Antivirus kept crashing and AVG barely worked.) I eventually managed to scan my phone and found no viruses. I recently did a factory reset and my apps are STILL crashing, and I have no idea why! I made sure all of them are up to date, I clear their cache regularly, I honestly have no idea what could be causing this.
Extra note, my device storage has over 1GB free space now but my memory card is pretty full EDIT: I cleared the space on my memory card and the apps still don't work. My apps aren't on my card though. Could that be affecting it in any way? I cleared the cache on absolutely everything in my storage, and that didn't work either.
A friend recommended that I "take it to a Samsung store and get them to reinstall the software." Is that a thing I can do? I factory reset it. Is that what she meant?
If anyone knows anything that I can do, please get back to me, my phone is barely usable at the moment.
Thanks in advance!
Adam
UPDATE: My home screen crashed. So this really is a problem with my phone, not the apps.
Last edited:
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