Why does my brand new S6 keep 'auto hitting back button'?

[AC Question]

Brand new S6 keeps 'auto hitting back button'

For some reason in the last hour, my new S6 has started to behave oddly.

It's acting like the 'back button' is randomly being pressed. It makes it impossible to open an app, send a txt or do anything, as it backs out of everything all the time.

The phone has been great for 2 days, and now it won't stop doing this back-thing.

I've done a soft factory reset and just now, a hard factory reset and it's still doing to same thing. I can't even get through initial registration...

Please help!

 

[UJ95x]

Re: Brand new S6 keeps 'auto hitting back button'

Welcome to the forums! Since you've already done a factory reset to no avail, I'd suggest returning it to your carrier store. Better to do it now while you still can than have it pop up again down the line

 

[mr diy]

I'm having same issue, did you find the solution?

 

[mrpiter]

Guys, is there any solution to this? I have the same issue. Do I have to give it back to the store or is there anything I could do?

 

[AlphaTango414]

Re: Brand new S6 keeps 'auto hitting back button'

You just need to return it to have it replaced. It's a hardware issue and not a software issue so there isn't any fixing it yourself.