Why does my phone keep saying "Can't take screenshot due to security policy"?

[Cattaway]

I found in another forum to check the security credentials and clear them if able, but I found something and I'm not sure what it is. Under "other security settings>view security certificates" there are gobs and gobs of them and I have no clue what those are. My device and LOOKOUT are the only administrators registered, but lookout is disabled. Is this normal or could this be the cause of my phone not allowing me to take screenshots?

 

[Laura Knotek]

Welcome to Android Central.

Is this a new device you just added to a corporate account? It sounds like your employer has disabled this feature.

 

[Cattaway]

No this is my personal device. It only does this occasionally but is a new occurrence.

 

[Laura Knotek]

Does this happen no matter what you are trying to take a screenshot of or only certain apps? Many apps such as banking apps do not permit taking screenshots for protection of financial data.

 

[Cattaway]

It happened on my texts (which had no confidential info) when I tried to take a screenshot of one of my own photos, facebook, Snapchat, internet browser, Google browser. Pretty much whenever it feels like it..

 

[Ry]

No this is my personal device. It only does this occasionally but is a new occurrence.

Do you use any work accounts on your personal device?

 

[Cattaway]

Do you use any work accounts on your personal device?

Where would I find that at? Honestly I'm really terrible with technology..

 

[Ry]

Where would I find that at? Honestly I'm really terrible with technology..

Are you using anything like your work email or work calendars on your personal phone?

 

[Cattaway]

No all emails, accounts and devices are personal.

 

[Cattaway]

Are you using anything like your work email or work calendars on your personal phone?

No all emails, accounts and devices are personal.

 

[Cattaway]

Are you using anything like your work email or work calendars on your personal phone?

I don't have anything work affiliated like an email or iPad or phone ect.

 

[Javier P]

It happened on my texts (which had no confidential info) when I tried to take a screenshot of one of my own photos, facebook, Snapchat, internet browser, Google browser. Pretty much whenever it feels like it..

Welcome to the forums. Are you using your fingerprint to access any app or account?

 

[Ry]

Could you post a screenshot of the Device Administrator settings page?

 

[Cattaway]

Welcome to the forums. Are you using your fingerprint to access any app or account?

I use fingerprint or code/password to unlock and also for my secret browser. The only other time it asks me for my fingerprint or password is when I'm changing my passwords.

 

[Cattaway]

Could you post a screenshot of the Device Administrator settings page?

My mistake, secure folder and lookout. But yes.

 

[Cattaway]

My mistake, secure folder and lookout. But yes.

Also when I try to update samsung pass it automatically says "update failed" every time. Didnt know if that was related or what but it started happening around the sane time this did.

 

[Javier P]

Yeah, nothing strange in your screenshots. Usually this kind of problem is related to an app with device administrator privilege, but in your case the cause must be different.

Maybe it's related to the Samsung Pass error. I've seen a few reports about this same problem and there's not a solution so far. Some people said that sideloading the Samsung Pass apk solved it, but I wouldn't recommend you this process.

I'll let you know if I find a solution.

 

[Cattaway]

Yeah, nothing strange in your screenshots. Usually this kind of problem is related to an app with device administrator privilege, but in your case the cause must be different.

Maybe it's related to the Samsung Pass error. I've seen a few reports about this same problem and there's not a solution so far. Some people said that sideloading the Samsung Pass apk solved it, but I wouldn't recommend you this process.

I'll let you know if I find a solution.

Okay so none of this looks malicious though in your opinion? My phone randomly lights up and gets really hot out of no where and just has been very weird and then this just didn't know if it was possibly a virus. Also what does 'ROOT' mean that I kept seeing after all of those certificate names?

 

[Cattaway]

May I ask what side loading Is? Also what is typical of a malicious file name? Like the appearance of it? All caps? No spaces? Anything that I could see that would tell me to check it out just in case

 

[Gayle Lynn]

Side load: Installing an app (.apk file) from "Unknown Sources" - other than Google Play Services.

Useful if you know and trust source.

From sounds of this - and Lookout WAS enabled? but is not now? Take the plunge, wipe it fully. Start s a totally new setup.

Seems like your new phone could be compromised.