Why does my phone say "unable to play during call" if im not in a call

[Android Central Question]

Why does my phone say "unable to play during call" if im not in a call

My J5 has had this problem for a long time and it's so frustrating!! I just can't solve it!
If I try to play a video from my gallery, or create a voice note with the voice recorder a message saying "unable to play during call" pops up but I'm not in a call! This also makes my alarms silent every time and I just dont know what to do

 

[mustang7757]

Re: Why does my phone say "unable to play during call" if im not in a call

Can try clear cache in recovery and retest.

'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Re: Why does my phone say "unable to play during call" if im not in a call

Welcome to Android Central! Also see if it works in Safe Mode: https://www.hardreset.info/devices/samsung/samsung-j530-galaxy-j5-2017/safe-mode/