Why does my phone say "unable to play during call" if im not in a call

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Android Central Question

Why does my phone say "unable to play during call" if im not in a call

My J5 has had this problem for a long time and it's so frustrating!! I just can't solve it!
If I try to play a video from my gallery, or create a voice note with the voice recorder a message saying "unable to play during call" pops up but I'm not in a call! This also makes my alarms silent every time and I just dont know what to do
 

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