Why does my Samsung turn off randomly?

[AC Question]

samsung turns off randomly

my Samsung galaxy s4 is randomly turning itself off... I have tried taking the battery our, charging all night and trying to factory reset it but nothing happens the screen stays black
any ideas on what could be wrong?
thanks,
katelyn

 

[dpham00]

Re: samsung turns off randomly

Try to do a factory data reset in the bootloader

 

[xAgonyofArix]

Re: samsung turns off randomly

You may need a new battery. My phone used to do that often,then one day it shut off and stayed off. I was pretty happy to know it was just the battery and not the phone failing on me.

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