Why does screen become unresponsive after a few seconds?

[John Bullock]

New Moto g Power 2021, never dropped or wet, Android 11. The phone has always had this problem going back to android 10. After signing into the home screen or launching an app most of the screen becomes unresponsive after a very short period of time. Is this caused by the OS or Motorola? I'm just an everyday user and haven't modified the phone in any way.

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/156384/p/10934

Also, do you have a screen protector on? If so, try taking it off.

 

[mustang7757]

What do you mean by signing into your home screen? You using a 3rd party launcher that locks this?

 

[John Bullock]

It doesn't seem to be happening in safe mode. I should have known to try that. I'm pretty much running the same apps I ran on my Moto G4 nougat which never had any problems at all so I was assuming there was another problem. Thanks.

 

[Javier P]

It doesn't seem to be happening in safe mode. I should have known to try that. I'm pretty much running the same apps I ran on my Moto G4 nougat which never had any problems at all so I was assuming there was another problem. Thanks.

Welcome to the forums. Most likely the problem is caused by a third party app that you installed. The usual culprits should be filters, apps that control the screen brightness and such. Go to settings - apps & notifications - special access - draw over other apps and see which apps have this permission enabled.

 

[John Bullock]

Thanks, that narrows it down to 4 apps.

 

[Javier P]

Disable the Draw over other Apps permission for them, restart the phone and see if it makes any difference. Which apps are they?

 

[John Bullock]

Facebook, Duo, You tube, and You tube music.

 

[John Bullock]

That seems to fix the problem since I'm not able to recreate it. I'll try enabling the apps one at a time. Is it possible that a combination of apps would cause the problem?

 

[Javier P]

That seems to fix the problem since I'm not able to recreate it. I'll try enabling the apps one at a time. Is it possible that a combination of apps would cause the problem?

It's possible but most likely just one app could be the culprit. To be sure open each app after enabling its permission back.