I don't see the uproar about not including headphones. There's no case included either, where's the thread on that?
The reality is that headphones and cases are personal items. What I like you may not like. Including headphones, or a case, that half the people don't use is a waste of money. Personally, I never use earbuds, I use bluetooth headphones. If Verizon were to include headphones they'd end up in a drawer with all the wired mice I've got with computers over the years.