Why don't I have a voicemail alert - text instead?

[xocomaox]

No Voicemail Alert - Text Instead

Whenever I receive a voicemail, I get the following text message instead of a voicemail alert:

//VZWVVM:SYNC:ev=NM;id=7;c=1;t=v;s=12162527300;dt=29/07/2015 12:24 -0400;l=3;dev_t=5

This happens on any Verizon phone I have activated for this line. My other line on the same account does not have this problem.

In my research I have come across some others with the same issue on Verizon, always tying back to Verizon's Visual Voicemail. I've never subscribed for this pay service and do not have it active on my account. I just have "Basic Voicemail".

I can call my own number, or *86 and get my voicemail like normal and listen to it, ect. But the alert/notification now comes in as the strange text message code.

Does anyone know how to fix this? I have not yet had the time to deal with asking Verizon directly.

 

[dpham00]

Re: No Voicemail Alert - Text Instead

Fyi, basic visual voicemail is free, on my s6,note 4, and g4. Premium vvm does cost on Android though

 

[xocomaox]

Re: No Voicemail Alert - Text Instead

The information that I have found is that the Basic Visual Voicemail is not supported on the Verizon LG G3. I would have to upgrade to the Premium Visual Voicemail in order for it to work (people have said that this has fixed their problems with it, although not exactly the same problem I have with the text message).

I am still trying to confirm if I do, indeed, have Basic Visual Voicemail or Basic Voicemail. This website is terrible to navigate!

EDIT: I've confirmed that I have basic Visual Voicemail. Although i never opted in for this service...?

EDIT 2: I've discovered that Visual Voicemail is all that is supported for smartphones now at Verizon. There is no more basic voicemail. Since I cannot switch back to basic basic voicemail, I'll have to live with this annoying text message notification.

EDIT 3: I've discovered that if I install Google Voice and configure it, it works without issues. This will have to do.

 

[dpham00]

Re: No Voicemail Alert - Text Instead

Wow, that is a lot of hassle. But glad you found a solution

 

[xocomaox]

Re: No Voicemail Alert - Text Instead

Wow, that is a lot of hassle. But glad you found a solution

What's interesting is that the app on the Play store for Verizon's Visual Voicemail is not compatible with my phone.

 

[eyet]

Re: No Voicemail Alert - Text Instead

What's interesting is that the app on the Play store for Verizon's Visual Voicemail is not compatible with my phone.

The LG G3 has a different app for Visual Voicemail that doesn't show up in the Play store. Unless you have rooted and deleted the app, it should already be installed on your phone. The icon for the app is just named "Voice Mail". The menu in the app gives you a choice between basic and premium options. If I recall correctly, the only difference is that premium does voice to text message transcriptions and possibly allows saving messages longer.

 

[bobdrad]

Same issue here. The solution is to call Verizon and ask them to switch you from Visual VM to Basic VM. Unfortunately, I didn't buy my Nexus 6p from them - I bought it unlocked and migrated a SIM card to it. They tell me that because my phone is unsupported they are unable to reprovision my phone to disable Visual VM.

 

[Aura1]

I not only have the voicemail notification not working correctly (meaning

I'm not getting the traditional vm icon on top of the screen) I receive a

gibberish text message along with the voicemail that looks like this:

//VZWVVM:SYNC:ev=NM;id=43;c=2;t=v;s=(calling number);dt=12/09/201802:52-

0400;l=7;dev_t=5) -> From text number: 900080006202

I have just bought a unlocked LG G6 at Best Buy 7 days ago (9/6/2018)

because I wanted a good spec cellphone because I was sick of watching the

progress bar trying to process calculations because it was too low on

resources or RAM or HD space.

I did use the "Tracfone Bring your own SmartPhone SIM Kit" for $1.00 and

it worked perfectly - all online - zero tech support

After noticing this problem, I researched it on other forums and on

howardforums.com learning that "some" TF customers have had success and

some no success in fixing this voicemail notification icon not displaying

and receiving a garbled text message along with it.

I had bought the QVC tracfone LG Stylo 4 but they realized that NO

customers could activate it, so there was a massive callback on this phone

but at that time I had been on TF customer "service" with the number 1-

866-806-1840 w/ticket number. Now with this new problem on this new phone,

I though I could "slip" in using this "ticket" number on a different

problem on a different phone, But, No, it expired and had to become a

"civilian" and go through CS like everyone else, lol.

I can say that: IT CAN BE DONE! BECAUSE I HAVE DONE IT - My experience: So

i know that i have VVM (Visual Voicemail) - because: (#1 ) when you go

through the VM prompts - After #4 (personal options) - I don't have

option: #1 (Message waiting indicator on/off - Basic vm only), and (#2)

I'm getting the text messages VZWVVM instead of a standard vm icon like we

all have had in the past.

So, I call that number above and go through the standard prompts to get to

a "live" person. I tell the person to hook me with tier 3 tech support and

they do, I tell them to: "remove visual voicemail and activate basic

voicemail" this 1st tech said ok and just had me do: *73 on my phone but I

later realized after hanging up that they just reset the BAD: VVM and also

realized later that my password was also reset and It didn't work.

I called again and asked to be sent to tier 3 - then again told them to

"remove visual voicemail and activate basic voicemail" and again this tech

"person" said that there is no way to disable VVM because it doesn't exist

on their system, I told them that it does and I had done it before. He

told me that there is a tier 4 tech support that's even above him and he

will connect me to them. I was like: "YES" !!

I repeated again what I wanted and I could tell that he knew exactly what

I was talking about, he removed VVM (Visual Voicemail) and activated

standard basic voicemail , I was like: " Thank you, sir, you are

awesome" - I asked him to call my cellphone and leave a VM and he did and

IT WORKED, I received just a VM icon and NO Text message!

NOTE: when he activated basic vm, i did receive a gibberish text message,

like the one above, BUT it was different:

//VZWVVM:STATUS:rc=2;st=U;vmg_url=https:vmg.vzw.com/(capt

letters)/VMServices -> From text number: 900080006204

So yea, I'm happy . . . . oh, your welcome