Why don't I have any service on my Moto X 2014 after the Marshmallow upgrade?

[AC Question]

No service on Moto X 2014 after Marshmallow upgrade

I have a Moto X 2014. It´s not rooted but the bootloader is unlocked. Today it got upgraded OTA to Android 6.0 and after that I have no service at all. When I enter "cellular networks/network operators" I receive immediately the message "Error while searching for networks". I live in Chile and currently I have 24.11.18 .victara_tmo.tmo.en.US amxcl version. I´ve tested and it´s not a sim problem. ¿Any ideas on how to correct that?

 

[dpham00]

Re: No service on Moto X 2014 after Marshmallow upgrade

I would check the apn to make sure it is correct

 

[rvgper]

I´ve already done that. It´s not a problem with the apn. It´s a problem with the radio. It´s like there´s no radio at all. It´s not only that I don´t have Internet. I can´t make or receive calls.

 

[stanleywinthrop]

Re: No service on Moto X 2014 after Marshmallow upgrade

I'd do a factory reset.

Posted via the Android Central App

 

[rvgper]

Thanks, but I´ve already done that also. I think it´s something related to having an alternate modem. The phone was originally a xt1097 and I flashed a xt1095 rom. I remember that when i did that I had to flash an alternate modem driver. I suppose I have to do the same thing now, but I have no idea if the original modem driver would work on marshmallow.

 

[ahmedjan87]

Re: No service on Moto X 2014 after Marshmallow upgrade

It seems that you need a to flash a new modem for marshmallow

Posted via the Android Central App

 

[rvgper]

Re: No service on Moto X 2014 after Marshmallow upgrade

Problem solved. I found the old modem driver and flashed it. I had to root the phone before doing that, but it´s working now. I´ll keep the files in case any future update messes with the modem again.