My email won't send unless I turn off wifi. So frustrated...
I have a Samsung Note 4 with Android 4.4.4. As of last night, my email stopped sending and receiving unless I turn off my wifi and use 4G. Obviously this isn't ideal because it will rack up my data limit which three of us are sharing. My fb app will also not update. I just get that spinning circle and cannot see any pictures(spinning circle).
I called Verizon. They went through my phone with me and told me to delete 3rd party apps because my ram was dangerously close to being filled. That's weird since I don't have a lot of apps i downloaded but I did delete. Then they had me do a setting reset. This didn't work. Before that we went into safe mode to see if email worked and it did. So they concluded it was my internet.
So I get on the phone with comcast(ugh). After speaking to 5 different people in 4 different departments, I was no better off. They refreshed my box. Then sent me to wireless. That guy told me that comcast doesn't have my airport router down but an old comcast one and sent me to someone else . I was to give them my serial number. She had no idea what I was talking about. My modem is only a modem. It is not the combo. I got disconnected. I called back..again. Finally they said it isn't the internet, it would be a problem with my router.
So I called apple. Luckily they gave me a free tech help since I have never called. They ran through all my setting and then had me delete it out and reinstall it. After that, my email worked on wifi as did my fb. So they said they would call at 9pm. I was happy .
I left and noticed when I got out in my driveway, I had no wifi signal. Normally I see bars. When I got back , my email was back to not doing anything unless I turn off wifi. The whole time I have been able to use my browser though on wifi with no problem.
Apple called back. We did a screen sharing and we went through the router and setting. They could not find anything wrong. It was communicating correctly. No other computers are having this issue in my house.
So what is the problem? I have googled this to death and have found nothing that would explain this. It worked fine the day before. I have no idea what to do. Everyone says everything works fine but obviously it doesn't. I can't have my phone using data like this. If I can't retrieve my email, that is a big problem.
Does anyone have any idea what the heck is wrong? I gotta believe it is some port or something that was checked or unchecked in my phone. That makes the most sense.
thank you in advance!!
I have a Samsung Note 4 with Android 4.4.4. As of last night, my email stopped sending and receiving unless I turn off my wifi and use 4G. Obviously this isn't ideal because it will rack up my data limit which three of us are sharing. My fb app will also not update. I just get that spinning circle and cannot see any pictures(spinning circle).
I called Verizon. They went through my phone with me and told me to delete 3rd party apps because my ram was dangerously close to being filled. That's weird since I don't have a lot of apps i downloaded but I did delete. Then they had me do a setting reset. This didn't work. Before that we went into safe mode to see if email worked and it did. So they concluded it was my internet.
So I get on the phone with comcast(ugh). After speaking to 5 different people in 4 different departments, I was no better off. They refreshed my box. Then sent me to wireless. That guy told me that comcast doesn't have my airport router down but an old comcast one and sent me to someone else . I was to give them my serial number. She had no idea what I was talking about. My modem is only a modem. It is not the combo. I got disconnected. I called back..again. Finally they said it isn't the internet, it would be a problem with my router.
So I called apple. Luckily they gave me a free tech help since I have never called. They ran through all my setting and then had me delete it out and reinstall it. After that, my email worked on wifi as did my fb. So they said they would call at 9pm. I was happy .
I left and noticed when I got out in my driveway, I had no wifi signal. Normally I see bars. When I got back , my email was back to not doing anything unless I turn off wifi. The whole time I have been able to use my browser though on wifi with no problem.
Apple called back. We did a screen sharing and we went through the router and setting. They could not find anything wrong. It was communicating correctly. No other computers are having this issue in my house.
So what is the problem? I have googled this to death and have found nothing that would explain this. It worked fine the day before. I have no idea what to do. Everyone says everything works fine but obviously it doesn't. I can't have my phone using data like this. If I can't retrieve my email, that is a big problem.
Does anyone have any idea what the heck is wrong? I gotta believe it is some port or something that was checked or unchecked in my phone. That makes the most sense.
thank you in advance!!
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