Why has my volume gone low since upgrading?

Nov 1, 2014
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Volume problem on m2

Since "upgrading" to kit kat, incoming calls to my xperia m2 have such low volume that they can barely be heard.
Does anyone have any ideas how to fix the problem, and do you think it is a kit kat problem, or has the phone coincidentally developed a hardware fault at the time of the upgrade ?

The low volume is the same for both landline and mobile calls.

Cheers.
 

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