Why is my Galaxy Note 4 volume button grayed out?

[AC Question]

Galaxy note 4 font adjusting with volume button

Just got my new phone, had it a few days now and the adjust font with volume control is disabled and in a gray box. It will not let me select to use this feature. I've tried clearing the caches in messaging and still doesn't work. Also tried restarting the phone and it still will not allow me to check the box. Any help will be greatly appreciated!

 

[Brian W1]

Re: Galaxy note 4 font adjusting with volume button

Do you have the volume set to do something else? Just a guess, but if it's set to do another action, maybe that's why.

 

[garrett87]

Re: Galaxy note 4 font adjusting with volume button

I don't believe I have the volume set to do anything. It was working yesterday and thus morning all it will do is adjust the volume while I'm in the messaging app.