Why is my lock screen password has no option?

[Android Central Question]

When I type my password to unlock my phone, it goes back to my lock screen. And I dont know why. Can someone please help me with this? Thanks a lot!

 

[Scienceguy Labs]

Have you completely shut down your phone and restarted it?

 

[juuddyyannee]

Have you completely shut down your phone and restarted it?

Not yet. Should I shut down my phone?

 

[juuddyyannee]

And in my settings, there's no options in lock screen passwords. As in nothing. What should I do?

 

[Scienceguy Labs]

And in my settings, there's no options in lock screen passwords. As in nothing. What should I do?

What phone are you using? Maybe it'll help knowing what we're up against.

 

[juuddyyannee]

What phone are you using? Maybe it'll help knowing what we're up against.

Im using vivo v7 plus.

 

[Scienceguy Labs]

Are you still having the problem?

 

[juuddyyannee]

Are you still having the problem?

Yup. I dont want to shut down my phone cause Im afraid it didnt go well. Im just using the fingerprint password. Just the screen lock is my only problem.

 

[Scienceguy Labs]

Yup. I dont want to shut down my phone cause Im afraid it didnt go well. Im just using the fingerprint password. Just the screen lock is my only problem.

So, fingerprint works, right?

And, in settings, under security or lockscreen or wherever your login choices are located, you do not have an option to change your pin/password?

I'm not sure what to tell you that would help.

You can try going into settings, then apps. Somewhere on your screen you should see three little dots. Press that and then press "Show System Processes". Scroll down until you see "Device Authentication Service". Click on that and then click "Storage". Once there, clear the cache. Do not clear the data.
After that, try unlocking your phone using your pin.

I have no idea if that will work, but it's worth a shot.

 

[juuddyyannee]

Thanks! But I already did that many times. And no changes at all.

 

[Scienceguy Labs]

Sorry that I couldn't help.
Hopefully, somebody will see this and help you get it fixed.

 

[juuddyyannee]

Sorry that I couldn't help.
Hopefully, somebody will see this and help you get it fixed.

Yeah. I hope so. But thanks for your help. I really appreciate it tho.