Why is my Moto X randomly deleting contacts and messages?

[AC Question]

Moto x randomly deleting contacts and messages

Hello, I have the moto x phone and it recently did something very strange. My mother, who I had been talking to on the messaging app, was deleted from my phone. Her contact and messages completely vanished. I noticed that it happen a few days after I edited her contact info. I have no idea how this happened! Any ideas?

 

[Stelladot35]

Re: Moto x randomly deleting contacts and messages

Idk why it happened buut I noticed the same thing today on my motox. Lost my husband's contact and all messages from him which included locked messages and pvictures

 

[Hayyden]

Re: Moto x randomly deleting contacts and messages

Same problem. Spent 30 mind on the phone. They tell me it's a "bug" and there is nothing they can do to help me. Apparently someone who hates valentine's day just decided to be a ***. Lost 4 contacts and all messages associated with those people some very special messages completely gone despite being locked. They told me could lose 20% of Google contacts. I have the moto g btw

 

[HenryJacob8]

Re: Moto x randomly deleting contacts and messages

Blamed my son who is 3 for this issue. He always plays games on my phone so I thought he must of deleted the 2 very important work contacts and messages that went missing. Noticed it 2 days ago but I haven't let him touch it and another just disappeared

 

[HenryJacob8]

Re: Moto x randomly deleting contacts and messages

Same issue. Any resolution? Alls I did was get the contacts back but still lost valuable messages

 

[Puppydoglove]

Re: Moto x randomly deleting contacts and messages

Hello, I have the moto x phone and it recently did something very strange. My mother, who I had been talking to on the messaging app, was deleted from my phone. Her contact and messages completely vanished. I noticed that it happen a few days after I edited her contact info. I have no idea how this happened! Any ideas?

Restart your phone. Should help! There was a forum about this already. Bug associated with updates

 

[Hayyden]

Re: Moto x randomly deleting contacts and messages

Restartig stopped me from losing anymore contacts. Seems to be happening a lot of people do you know what update?

 

[Chris Wayne2]

Re: Moto x randomly deleting contacts and messages

Are you guys saving your contacts to your phone only or are you syncing with your google account?, it would be very weird if contacts get deleted from google's servers, also you should try using Outlook and save your contacts in the people hub, there you can synchronize your contacts with your phone.

 

[Hayyden]

Re: Moto x randomly deleting contacts and messages

I genearlly try to back my contacts up to my google account. I'm not sure if the ones that went missing were because I couldn't find them once they disaperared

 

[Golfdriver97]

Re: Moto x randomly deleting contacts and messages

I am also wondering if the contacts were saved to Google servers.

From an AOSP M8

 

[Puppydoglove]

Re: Moto x randomly deleting contacts and messages

I am also wondering if the contacts were saved to Google servers.

From an AOSP M8

Mine should have been backed up. Not positive but I think they are set to backup automatically

 

[Hayyden]

Re: Moto x randomly deleting contacts and messages

Just spoke to an expert via pm.
They say:
"The first step in solving a problem is to be able to reproduce it at will, otherwise it's just educated guesswork.

I assume this was after a Lollipop update with all of you. Since I wouldn't let any of my phones near Lollipop for at least a few months (because of bugs like this one), I can't reproduce the problem.

As for contacts, if you have contact sync enabled in your Google account (not your gmail account), and all your contacts are entered as Google contacts, they should stay at Google Contacts and resync (unless whatever is deleting them also syncs the delete, which deletes them from the server).

You can also maintain your own backup locally, whatever kind of contact it is, and all your texts, with MyPhoneExplorer."

 

[smooth4lyfe]

Re: Moto x randomly deleting contacts and messages

Not too sure what is causing the problem, it is possible to back up your messages on the cloud

I would try usiang an app to backup your text messages just incase it happens again, here is a good one
https://forums.androidcentral.com/e...om.riteshsahu.SMSBackupRestore&token=EieExxCH

 

[Chris Wayne2]

Re: Moto x randomly deleting contacts and messages

is it possible to back up photos on the cloud somewhere?

With OneDrive you can do that

 

[smooth4lyfe]

Re: Moto x randomly deleting contacts and messages

With OneDrive you can do that

Sorry, was a typo in my answer

 

[Chris Wayne2]

Re: Moto x randomly deleting contacts and messages

Sorry, was a typo in my answer

lol, k

 

[SpookDroid]

Re: Moto x randomly deleting contacts and messages

If your contacts are stored in Google's servers, there's a 'backup' option that allows you to go back to a previous contact list. So here's what I'd do first:
1) Check your contacts on your phone and make sure they're being saved to Google's servers.
2) If you log into your Google Account via web browser, can you see the SAME Contacts in Google or do you see more? If you see more, then there's a sync issue with your phone. If you see the same, then your account is in Sync, but we'd still need to find out why your phone is deleting these.
3) To avoid losing more contacts, back up your list to a file or device or other service. Just in case.
4) Now go into your Google Contacts via web browser, and in the settings, restore a previous copy from a date you remember you had your full contact list. Is the list still full in the web browser version? If not, then the contacts you 'lost' were never really backed up to Google's servers. If they are, you can 'start over' and see if the issue still presents itself.

 

[Victorviper]

Re: Moto x randomly deleting contacts and messages

If your contacts are stored in Google's servers, there's a 'backup' option that allows you to go back to a previous contact list. So here's what I'd do first:
1) Check your contacts on your phone and make sure they're being saved to Google's servers.
2) If you log into your Google Account via web browser, can you see the SAME Contacts in Google or do you see more? If you see more, then there's a sync issue with your phone. If you see the same, then your account is in Sync, but we'd still need to find out why your phone is deleting these.
3) To avoid losing more contacts, back up your list to a file or device or other service. Just in case.
4) Now go into your Google Contacts via web browser, and in the settings, restore a previous copy from a date you remember you had your full contact list. Is the list still full in the web browser version? If not, then the contacts you 'lost' were never really backed up to Google's servers. If they are, you can 'start over' and see if the issue still presents itself.

Thank u!!! I have been searching the Internet for an answer to this problem for days. Everyone says "I have the same problem" but no one has a answer. I will do this now

 

[SpookDroid]

Re: Moto x randomly deleting contacts and messages

Sorry, I forgot the link to how to restore the contacts
https://support.google.com/mail/answer/1069522?hl=en

 

[Hayyden]

Re: Moto x randomly deleting contacts and messages

Sorry, I forgot the link to how to restore the contacts
https://support.google.com/mail/answer/1069522?hl=en

Perfect. Thanks!