Why is my NEW out of the box Galaxy Note 5 ROOTED??

[xrayhead]

I just got a NEW Galaxy Note 5 3 days ago, it was shipped sealed with 3 tamper labels and I am trying to install Mobileiron for my Mobile@work but I am getting warning emails saying that my device is rooted? I installed a ROOT checker and it also says the device is rooted...

 

[SpookDroid]

Did you get it from a reputable source? If you boot into Recovery Mode, what does it say under the software state flag?

 

[xrayhead]

Ok in recover mode but not sure what I'm looking for, top of the screen says;

LMY47X. N920AUCU2A0J1

 

[SpookDroid]

I'm sorry, I thought the flag was in Recovery Mode. It seems it's in Download mode (volume down instead of volume up). There's a flag that reads 'System Status'. I believe that if it reads 'Custom' or 'Modified' it means it's been rooted.

 

[xrayhead]

Ahh ok I'll have a look and post back!!

 

[xrayhead]

Is this what you are looking for?

 

[SpookDroid]

Yup, that was it. Doesn't look like it's rooted.

 

[underway99]

I agree, it doesn't appear to be rooted.

Check SETTING/ABOUT PHONE/STATUS. Look for Phone Status. Does it say OFFICIAL? If so, then perhaps it's something with the MobileIron server. It's entirely possible that the issue is on their end and not yours. It's also possible that another app that you have loaded may be reporting that you're rooted.

 

[xrayhead]

Thanks for all the help!! YuP it say's "Official" when checking SETTING/ABOUT PHONE/STATUS

Only thing that is still bugs me is when I installed a root checker it says ROOTED and if I install a root hider it fails to find the files. Totally miffed with this one.......

 

[ratsttam]

out of curiosity, since you only had it a couple of days, have you tried to restore it using Samsung smart-switch, and using the option to do a an "emergency recovery" where it downloads the official firmware and installs that? I'm wondering if there was a glitch with the install from the factory, or if it had been rooted at some point (was it new or refurbished model?)

 

[brau0303]

You could try Flashing the most current ODEN file or via recovery mode with Samsung SS (mentioned in post above) for your device, this should ensure that your phone is on a pure stock firmware (either of these should not trip the KNOX counter). If you are not familiar with with this you may want to try a local Best Buy Samsung rep (they will usually try to assist including flashing current firmware).

Cheers,
BR

 

[AXEL314]

Only thing that is still bugs me is when I installed a root checker it says ROOTED and if I install a root hider it fails to find the files. Totally miffed with this one.......

Have you tried Samsung Phone Info from the Play Store?

https://forums.androidcentral.com/e...ils?id=org.vndnguyen.phoneinfo&token=Ib0VzPI-

 

[xrayhead]

ratsttam
Well it was sealed in the box so should be NEW, looks 100% as a genuine Note5
AXEL314
Downloading that now

Before I try and load a STOCK ROM is there a way to backup my current ROM as this works 100% ok in the UK on my current network provider?

800MHz(band 26) for 4G
1800MHz(band 3) for 2G and 4G
2100MHz(band 1) for 3G only
2600MHz(band 7) for 4G

Here's more info in download mode for my phone:
About device says: Model Number SM-N920F
Current Android version: 5.1.1
Product Name: SM-N920A
Current Binary: Samsung Official
System Status: Official

The only thing that concerns me is there is

 

[xrayhead]

I found this link, I take these are STOCK ROMs Download Galaxy Note 5 Firmware: N920CXXU3CQC7 Android 7.0 Nougat firmware available – The Android Soul

A little more info on the phone

 

[xrayhead]

I've just tried Samsung SS and when I put my model number (SM-N920A) and Serial in it says "Unable to find serial number, model, model name, or IMEI on the server"

That don't sound good :-(

 

[underway99]

Check your USB mode on the phone. Are you in FILE TRANSFER (or the old MTP) mode?

 

[xrayhead]

I'm not even getting to the point where I connect the phone, the software is unable to find serial number, model, model name, or IMEI on the server..

 

[underway99]

Hmm. You're right. That doesn't sound good.

I notice that your earlier screenshot shows that the phone has Lollipop (Android V5). If the device is new, then it could have been sitting in a warehouse since fall 2015. It looks like you're using PHONE INFO. What does it show for a manufacturing date on the GENERAL tab? And are you able to see anything on the PERSONAL tab? The device ID should be there (IMEI, Samsung serial number, etc.)

Also take a look at the S/N and IMEI Analyzer tool from the menu in PHONE INFO. Tap on the boxes (MY S/N and MY IMEI), then ANALYZE. If everything is legit, the app should be able to decode them and those numbers should make sense. Those numbers should also match what shows on the box label and maybe your receipt.

If none of this information seems to be right, it's possible that you got a counterfeit device. A Samsung service center could likely tell you for sure. I'd be looking at identifying whatever recourse I had with the seller.

 

[xrayhead]

Yeh manufacture date is 2015.10.27

Also

I did find this thread that is basically the same issue's I have
SM-N920P or SM-N920F ? - GSM-Forum

 

[Trees]

Sammobile may have the official firmware.

https://www.sammobile.com/firmwares/