Why is my phone crashing when trying to share a picture from the gallery?

[AC Question]

Phone crashing when trying to share picture from gallery

Hi,
I have galaxy s4 with 5.0.1 OS
my problem is whenever I am at the gallery and I am pressing the share item sign
My phone get rebooted.

this is quite a new problem and it worked fine few days ago.


I tried to clear the cache, delete some apps that I install the last few days but nothing.

does anyone can help?

 

[B. Diddy]

Re: Phone crashing when trying to share picture from gallery

Welcome to Android Central! Did you only clear the app cache, or did you clear the system cache partition? Does this happen if you use the Google Photos app, instead of the stock Gallery app?

 

[tzachi888]

Re: Phone crashing when trying to share picture from gallery

Hi,
Thanks for the quick replay, I cleaned both caches
When I use quickpic this doesn't happen,
But as the gallery is the default app, trying to attach a pic in whatsapp is crashing the phone

 

[B. Diddy]

Re: Phone crashing when trying to share picture from gallery

Is it only happening with WhatsApp? What about if you want to share it on Facebook or somewhere else?

Try clearing the WhatsApp cache/data.