Why is my phone not ringing when receiving calls?

[ali8yasin]

Shortly after updating my HTC One M9 to Lollipop 5.1 (running on Sense 7.0), my phone stopped ringing when receiving calls. Any idea why that may be?

All other app notifications are working, except for incoming calls.

Thanks.

 

[accursedvenom]

Have you made sure ringer volume is up and you aren't using priority/DND mode?

Posted via the Android Central App

 

[accursedvenom]

Also try wiping the cache but do not do a hard reset, heard that causes other issues. Can't remember what off the top of my head.

Posted via the Android Central App

 

[Fathertime]

I had the exact same problem. I called AT&T and it was fixed immediately. I don't remember exactly what we did, but it was a very minor issue to resolve.

 

[ali8yasin]

I did that. Worked the first time, but went back to not ringing after that.

DND is off as well. All other notifications are working except incoming calls. The weird thing is that sometimes the volume up/down toggle is sometimes stuck at silent and I would have to restart the phone to be able to adjust the notifications volume.

 

[ali8yasin]

After wiping the cache partition, the incoming call notification worked, but only once. The notification stopped working after that first call.