Why is my Samsung note 5 not upgrading

adebowale adewole

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Jul 17, 2018
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Hello, I have a Samsung note 5 with OS 6.0 but I want to upgrade to OS Nougat 7.0. the software update is not giving me anything even when I click it. What can I do?
 

Rukbat

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Feb 12, 2012
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That depends on your carrier. Ask them if they've issued a Nougat update for the Note 5. If they don't issue it you won't get it. (If they've issued it, bring the phone to them and ask them if they can please update it for you.)