My daughter's S9 64GB started doing this in September. We have talked to several AT&T techs about it including today after it lost pictures and video from a school play last week. It seems to follow the same pattern each time. Phone says it needs to update and even if she tries to keep it from updating it updates anyway and then some pictures and videos are gone.
Today we started by downloading the phone pictures and video to Google. Almost as soon as we got on my WiFi the phone says it is updating again. This is the second time in 10 days it has updated yet the AT&T site says the last update available was mid-October. Anyway, the phone finished updating and indicated it still had almost 2000 of 2700 pictures to upload to Google.
After the Google upload was complete, I tried several times to transfer the pictures and videos from the phone to my desktop.. None of my video software would detect the phone. It has detected the S9 previously and downloaded pictures and video several times with no problem. Windows Explorer did recognize the phone and said the SD card had 26.3 of 59.6 GBs used and the phone itself had 42GBs used. I tried taking the card out and inserting it in an adapter straight to the desktop. Clicking on SD I got a "files are corrupted" message. She took a few more pics and videos w/o card in the phone and played them back on the phone. I hooked up the phone w/o card to the desktop again and neither Windows Explorer or my software recognized the phone. We reinstalled SD card and desktop still would not recognize the phone. The pictures that have not disappeared from the SD card seem to be available on the phone although she didn't try to check all 2700.
I had suspected this was a SD card problem but since the phone w/o card was not detected by my desktop today I now think it is the phone. Could some kind of malware be on the phone that would cause it to need to update and then drop files? She does have a few video games for the kids on the phone from Google Play but mainly uses it as a phone and camera. The tech today could not understand it either. We spent over 30 minutes with him and he tried everything he could think of without any luck.
Next trip is back to the lady that helped me with my Homebase earlier. She is sharp. Any suggestions would be appreciated.
Today we started by downloading the phone pictures and video to Google. Almost as soon as we got on my WiFi the phone says it is updating again. This is the second time in 10 days it has updated yet the AT&T site says the last update available was mid-October. Anyway, the phone finished updating and indicated it still had almost 2000 of 2700 pictures to upload to Google.
After the Google upload was complete, I tried several times to transfer the pictures and videos from the phone to my desktop.. None of my video software would detect the phone. It has detected the S9 previously and downloaded pictures and video several times with no problem. Windows Explorer did recognize the phone and said the SD card had 26.3 of 59.6 GBs used and the phone itself had 42GBs used. I tried taking the card out and inserting it in an adapter straight to the desktop. Clicking on SD I got a "files are corrupted" message. She took a few more pics and videos w/o card in the phone and played them back on the phone. I hooked up the phone w/o card to the desktop again and neither Windows Explorer or my software recognized the phone. We reinstalled SD card and desktop still would not recognize the phone. The pictures that have not disappeared from the SD card seem to be available on the phone although she didn't try to check all 2700.
I had suspected this was a SD card problem but since the phone w/o card was not detected by my desktop today I now think it is the phone. Could some kind of malware be on the phone that would cause it to need to update and then drop files? She does have a few video games for the kids on the phone from Google Play but mainly uses it as a phone and camera. The tech today could not understand it either. We spent over 30 minutes with him and he tried everything he could think of without any luck.
Next trip is back to the lady that helped me with my Homebase earlier. She is sharp. Any suggestions would be appreciated.
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