Why is there no sound/vibrate notification on my wife's Motorola Droid Turbo?

[AC Question]

There is no sound/vibrate notification on my wifes Motorola Droid Turbo

When she receives a text message, there is no sound/vibrate notification. In settings/sound & notification, the notification volume is turned all the way up, and it's also set to vibrate for calls. She receives audio notification of other messages(Facebook, pintrest). We have Verizon for our provider.

 

[B. Diddy]

Re: There is no sound/vibrate notification on my wifes Motorola Droid Turbo

Welcome to Android Central! Open the messaging app, tap Menu>Settings, and look for the notification options there. Are they turned on, with a notification tone set to something besides None or Silent?

 

[tony bag o donuts]

Re: There is no sound/vibrate notification on my wifes Motorola Droid Turbo

If she is using hangouts, the sound is a ding and is so faint. Possibly change it to a louder notification?

Posted via the Android Central App

 

[jimstaub]

Everything appears to be turned on. She receives other notifications from Facebook and such

 

[jimstaub]

Re: There is no sound/vibrate notification on my wifes Motorola Droid Turbo

Whats hangouts? LOL